| Collection Title: | SIU IS | | Title : | Measuring Patients’ Satisfaction: The Case of the First Affiliated Hospital of Hebei North University | | Material Type: | printed text | | Authors: | Mengyuan Liu, Author ; Hatairat Lertjanyakit, Associated Name ; Chanchai Bunchapattanasakda, Associated Name | | Publisher: | Bangkok: Shinawatra University | | Publication Date: | 2017 | | Pagination: | vi, 69 p. | | Layout: | ill, tables | | Size: | 30 cm. | | Price: | 500.00 | | General note: | SIU IS: SOM-MBA-2017-03
IS [MS. [MBA]] -- Shinawatra University, 2017 | | Languages : | English (eng) | | Descriptors: | [LCSH]Patients
[LCSH]Satisfaction
| | Keywords: | Patients’ satisfaction,
Customers’ Satisfaction model,
Medical service | | Abstract: | The study investigates the patients’ satisfaction by using the case of The First Affiliated Hospital of Hebei North University. The study investigates how the patients perceive about the services of hospitals and also try to find which factors influence on the revising. In this paper, starting from the demand of improving hospital service operation management level, to meet the needs of the patients are changing as the guide, in order to improve the patients' satisfaction for the purpose. Survey questionnaire was used to collect date from the patients of The First Affiliated Hospital of Hebei North University. Quantitative methods were used to analyze the relationship of data variables.
The findings found the patients were satisfied with communication skills of doctors that can influence revisiting. Education and income levels of the patients’ can affect the decision about choosing hospitals. The patients’ are not satisfied with the charges and fee. The results revealed that variety of services provided by hospitals has strong relationship with the patients’ satisfaction. At last, depending on the findings, the study offer some solutions that can improve the patients’ satisfaction. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27234 |
SIU IS. Measuring Patients’ Satisfaction: The Case of the First Affiliated Hospital of Hebei North University [printed text] / Mengyuan Liu, Author ; Hatairat Lertjanyakit, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vi, 69 p. : ill, tables ; 30 cm. 500.00 SIU IS: SOM-MBA-2017-03
IS [MS. [MBA]] -- Shinawatra University, 2017 Languages : English ( eng) | Descriptors: | [LCSH]Patients
[LCSH]Satisfaction
| | Keywords: | Patients’ satisfaction,
Customers’ Satisfaction model,
Medical service | | Abstract: | The study investigates the patients’ satisfaction by using the case of The First Affiliated Hospital of Hebei North University. The study investigates how the patients perceive about the services of hospitals and also try to find which factors influence on the revising. In this paper, starting from the demand of improving hospital service operation management level, to meet the needs of the patients are changing as the guide, in order to improve the patients' satisfaction for the purpose. Survey questionnaire was used to collect date from the patients of The First Affiliated Hospital of Hebei North University. Quantitative methods were used to analyze the relationship of data variables.
The findings found the patients were satisfied with communication skills of doctors that can influence revisiting. Education and income levels of the patients’ can affect the decision about choosing hospitals. The patients’ are not satisfied with the charges and fee. The results revealed that variety of services provided by hospitals has strong relationship with the patients’ satisfaction. At last, depending on the findings, the study offer some solutions that can improve the patients’ satisfaction. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27234 |
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