Collection Title:	SIU IS
Title :	Measuring Patients’ Satisfaction: The Case of the First Affiliated Hospital of Hebei North University
Material Type:	printed text
Authors:	Mengyuan Liu, Author ; Hatairat Lertjanyakit, Associated Name ; Chanchai Bunchapattanasakda, Associated Name
Publisher:	Bangkok: Shinawatra University
Publication Date:	2017
Pagination:	vi, 69 p.
Layout:	ill, tables
Size:	30 cm.
Price:	500.00
General note:	SIU IS: SOM-MBA-2017-03 IS [MS. [MBA]] -- Shinawatra University, 2017
Languages :	English (eng)
Descriptors:	[LCSH]Patients [LCSH]Satisfaction
Keywords:	Patients’ satisfaction, Customers’ Satisfaction model, Medical service
Abstract:	The study investigates the patients’ satisfaction by using the case of The First Affiliated Hospital of Hebei North University. The study investigates how the patients perceive about the services of hospitals and also try to find which factors influence on the revising. In this paper, starting from the demand of improving hospital service operation management level, to meet the needs of the patients are changing as the guide, in order to improve the patients' satisfaction for the purpose. Survey questionnaire was used to collect date from the patients of The First Affiliated Hospital of Hebei North University. Quantitative methods were used to analyze the relationship of data variables. The findings found the patients were satisfied with communication skills of doctors that can influence revisiting. Education and income levels of the patients’ can affect the decision about choosing hospitals. The patients’ are not satisfied with the charges and fee. The results revealed that variety of services provided by hospitals has strong relationship with the patients’ satisfaction. At last, depending on the findings, the study offer some solutions that can improve the patients’ satisfaction.
Curricular :	BBA/MBA
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27234

SIU IS. Measuring Patients’ Satisfaction: The Case of the First Affiliated Hospital of Hebei North University [printed text] / Mengyuan Liu, Author ; Hatairat Lertjanyakit, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vi, 69 p. : ill, tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-03
IS [MS. [MBA]] -- Shinawatra University, 2017
Languages : English (eng)

Descriptors:	[LCSH]Patients [LCSH]Satisfaction
Keywords:	Patients’ satisfaction, Customers’ Satisfaction model, Medical service
Abstract:	The study investigates the patients’ satisfaction by using the case of The First Affiliated Hospital of Hebei North University. The study investigates how the patients perceive about the services of hospitals and also try to find which factors influence on the revising. In this paper, starting from the demand of improving hospital service operation management level, to meet the needs of the patients are changing as the guide, in order to improve the patients' satisfaction for the purpose. Survey questionnaire was used to collect date from the patients of The First Affiliated Hospital of Hebei North University. Quantitative methods were used to analyze the relationship of data variables. The findings found the patients were satisfied with communication skills of doctors that can influence revisiting. Education and income levels of the patients’ can affect the decision about choosing hospitals. The patients’ are not satisfied with the charges and fee. The results revealed that variety of services provided by hospitals has strong relationship with the patients’ satisfaction. At last, depending on the findings, the study offer some solutions that can improve the patients’ satisfaction.
Curricular :	BBA/MBA
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27234