From this page you can:
| Home |
Descriptors
Add the result to your basket Make a suggestion Refine your search Apply to external sourcesClipping Collection. Amdocs expats major interest in CRM software in 2003 / Sasiwimon Boonruang
Collection Title: Clipping Collection Title : Amdocs expats major interest in CRM software in 2003 Material Type: electronic document Authors: Sasiwimon Boonruang, Author Languages : English (eng) Descriptors: [LCSH]Computer software -- Development -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6802 Clipping Collection. Amdocs expats major interest in CRM software in 2003 [electronic document] / Sasiwimon Boonruang, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Computer software -- Development -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6802 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000120335 HF03006B Clipping Graduate Library Clipping Shelf Available Clipping Collection. Doing CRM right / Kriengsak Niratpattanasai
Collection Title: Clipping Collection Title : Doing CRM right Material Type: printed text Authors: Kriengsak Niratpattanasai, Author Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Human resource managementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6822 Clipping Collection. Doing CRM right [printed text] / Kriengsak Niratpattanasai, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Human resource managementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6822 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000120442 HF03017B Clipping Graduate Library Clipping Shelf Available
Collection Title: Clipping Collection Title : It's all about the customer : how businesses can ensure that they get their 'return on customer' to maximize profits Material Type: printed text Authors: Waltham, Tony, Author Languages : English (eng) Descriptors: [LCSH]Customer equity -- Management
[LCSH]Customer loyalty
[LCSH]Customer relations -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11932 Clipping Collection. It's all about the customer : how businesses can ensure that they get their 'return on customer' to maximize profits [printed text] / Waltham, Tony, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer equity -- Management
[LCSH]Customer loyalty
[LCSH]Customer relations -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11932 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000200129 HF05002B Clipping Graduate Library Clipping Shelf Available
Collection Title: Clipping Collection Title : Quality Mark launch boost for small firm Material Type: electronic document Authors: Woranuj Maneerungsee, Author Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services -- ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7010 Clipping Collection. Quality Mark launch boost for small firm [electronic document] / Woranuj Maneerungsee, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services -- ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7010 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000121689 HF03077B Clipping Graduate Library Clipping Shelf Available
Collection Title: Clipping Collection Title : Vendors are gearing up for next phase Material Type: electronic document Authors: Nairn, Geoffrey, Author Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Vendors and purchasersRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9735 Clipping Collection. Vendors are gearing up for next phase [electronic document] / Nairn, Geoffrey, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Vendors and purchasersRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9735 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000088250 HF04007 Clipping Main Library Clipping Shelf Available
Collection Title: Reprinted Collection Title : The Different Perspective of Managerial and Operational Level toward Customer Relationship Management Practice in Thailand Material Type: printed text Authors: Tanakorn Limsarun, Author ; Pacapol Anurit, Associated Name Publication Date: 2011 Pagination: 13 p. Layout: ill Size: 30 cm. Price: 500.00 General note: REP631 Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27560 Reprinted Collection. The Different Perspective of Managerial and Operational Level toward Customer Relationship Management Practice in Thailand [printed text] / Tanakorn Limsarun, Author ; Pacapol Anurit, Associated Name . - 2011 . - 13 p. : ill ; 30 cm.
500.00
REP631
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27560 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000333052 REP631 2011 c.1 Reprinted Graduate Library Reprint Shelf Available 32002000333102 REP631 2011 c.2 Reprinted Graduate Library Reprint Shelf Available
Collection Title: Reprinted Collection Title : Service mindset of CRM installed companies : a case study of Thailandh(reprinted) Material Type: printed text Authors: Pacapol Anurit, Author ; Opas Piansoongnern, Associated Name ; Veera Komalsinghskul, Associated Name Publisher: Bangkok : ICAB Publication Date: 2008 Pagination: 40 p. Size: 30 cm. Price: 50 Baht General note: International Colloquium on Asian Business (ICAB) 2008 : 30th June-3rd July 2008, Bangkok Palace Hotel Bangkok, Thailand Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Customer services -- Case studies
[LCSH]Customer services -- Management
[LCSH]Information technology
[LCSH]Organizational behavior
[LCSH]ServiceRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14164 Reprinted Collection. Service mindset of CRM installed companies : a case study of Thailandh(reprinted) [printed text] / Pacapol Anurit, Author ; Opas Piansoongnern, Associated Name ; Veera Komalsinghskul, Associated Name . - Bangkok : ICAB, 2008 . - 40 p. ; 30 cm.
50 Baht
International Colloquium on Asian Business (ICAB) 2008 : 30th June-3rd July 2008, Bangkok Palace Hotel Bangkok, Thailand
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Customer services -- Case studies
[LCSH]Customer services -- Management
[LCSH]Information technology
[LCSH]Organizational behavior
[LCSH]ServiceRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14164 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000205482 REP326 2008 c.1 Reprinted Graduate Library Reprint Shelf Available 32002000205458 REP326 2008 c.2 Reprinted Main Library Reprint Shelf Available
Collection Title: SIU IS Title : Impact of Customer Relationship Management Practices on Customer Satisfaction: A study of Nepalese Commercial Banks Material Type: printed text Authors: Sagar Karki, Author ; Ousanee Sawagvudcharee, Associated Name ; Neeran Dhaubhadel, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2017 Pagination: viii, 63 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2017-N56
Independent Study [SO [Management]] -- Shinawatra University, 2017Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer satisfactionKeywords: Customer Relationship Management,
Customer Satisfaction,
Service Quality,
Employee’s Behavior,
Customer Database,
Solving Customer Problems,
Physical EnvironmentAbstract: The study examines the impact of customer relationship management on customer satisfaction in selected Nepalese commercial banks. Out of 28 commercial banks, 6 commercial banks are used as sample for the study. Self- administered questionnaire is distributed to 150 respondents in order to collect the data. Independent variable used in the study are service quality, behavior of employees, customer database, relationship through solving problem, physical environment, social network and dependent variable used in the study is customer satisfaction. The study focuses on Pearson correlation and regression analysis in order to analyze the data. The study reveals that service quality, employee behavior, physical environment, customer data base, social network interaction shows positive relationship with dependent variable but among all the independent variable employee behavior and social network interaction has positive significant relationship with customer satisfaction. On the other hand customer problem solving problem shows negative but insignificant relationship with customer satisfaction. The result indicates that good employee behavior leads to higher customer satisfaction. Similarly, increase in social network interaction leads to increase in customer satisfaction. Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27530 SIU IS. Impact of Customer Relationship Management Practices on Customer Satisfaction: A study of Nepalese Commercial Banks [printed text] / Sagar Karki, Author ; Ousanee Sawagvudcharee, Associated Name ; Neeran Dhaubhadel, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - viii, 63 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-N56
Independent Study [SO [Management]] -- Shinawatra University, 2017
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer satisfactionKeywords: Customer Relationship Management,
Customer Satisfaction,
Service Quality,
Employee’s Behavior,
Customer Database,
Solving Customer Problems,
Physical EnvironmentAbstract: The study examines the impact of customer relationship management on customer satisfaction in selected Nepalese commercial banks. Out of 28 commercial banks, 6 commercial banks are used as sample for the study. Self- administered questionnaire is distributed to 150 respondents in order to collect the data. Independent variable used in the study are service quality, behavior of employees, customer database, relationship through solving problem, physical environment, social network and dependent variable used in the study is customer satisfaction. The study focuses on Pearson correlation and regression analysis in order to analyze the data. The study reveals that service quality, employee behavior, physical environment, customer data base, social network interaction shows positive relationship with dependent variable but among all the independent variable employee behavior and social network interaction has positive significant relationship with customer satisfaction. On the other hand customer problem solving problem shows negative but insignificant relationship with customer satisfaction. The result indicates that good employee behavior leads to higher customer satisfaction. Similarly, increase in social network interaction leads to increase in customer satisfaction. Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27530 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000596344 SIU IS: SOM-MBA-2017-N56 c.1 SIU Independent Study Graduate Library Thesis Corner Available 32002000596336 SIU IS: SOM-MBA-2017-N56 c.2 SIU Independent Study Graduate Library Thesis Corner Available
Collection Title: SIU RS Title : A study of brand influences on high value customers sustainability : a case of Advance Info Service Plc. (AIS) Material Type: printed text Authors: Auemporn Srisomboon, Author ; Chanchai Bunchapattanasakda, Associated Name ; Shinawatra University. School of Management, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2010 Pagination: xi, 179 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Supachok Wiriyacosol (Dean, School of Management) ; Committee Asst. Prof. Dr.Chanchai Bunchapattanasakda (Advisor). Languages : English (eng) Descriptors: [LCSH]Brand name products
[LCSH]Brand name products -- Management
[LCSH]Consumer behavior
[LCSH]Customer Relationship Management
[LCSH]Customer satisfaction
[LCSH]ValuesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17842 SIU RS. A study of brand influences on high value customers sustainability : a case of Advance Info Service Plc. (AIS) [printed text] / Auemporn Srisomboon, Author ; Chanchai Bunchapattanasakda, Associated Name ; Shinawatra University. School of Management, Associated Name . - Bangkok : Shinawatra University, 2010 . - xi, 179 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Supachok Wiriyacosol (Dean, School of Management) ; Committee Asst. Prof. Dr.Chanchai Bunchapattanasakda (Advisor).
Languages : English (eng)
Descriptors: [LCSH]Brand name products
[LCSH]Brand name products -- Management
[LCSH]Consumer behavior
[LCSH]Customer Relationship Management
[LCSH]Customer satisfaction
[LCSH]ValuesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17842 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000508729 SIU RS SOM-MBA-2010-01 c.2 SIU Research Study Graduate Library Thesis Corner Available 32002000296820 SIU RS SOM-MBA 2010-01 SIU Research Study Main Library Thesis Corner Available
Collection Title: SIU Thesis Title : Factors that influence customer churn in telecommunication industry in Bangkok Material Type: printed text Authors: Nattasit Thamsaranasakul, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2007 Pagination: viii, 84 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Supachok Wiriyacosol (Dean, School of Management) ; Assoc. Prof. Dr.Chuvej Chansa-ngavej (Advisor), Asst. Prof. Dr.Pacapol Anurit (Committee), Asst. Prof. Dr.Chanchai Bunchapattanasakda (Committee). Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer satisfaction
[LCSH]Personal communication service systems
[LCSH]Telecommunication industryCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14152 SIU Thesis. Factors that influence customer churn in telecommunication industry in Bangkok [printed text] / Nattasit Thamsaranasakul, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2007 . - viii, 84 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Supachok Wiriyacosol (Dean, School of Management) ; Assoc. Prof. Dr.Chuvej Chansa-ngavej (Advisor), Asst. Prof. Dr.Pacapol Anurit (Committee), Asst. Prof. Dr.Chanchai Bunchapattanasakda (Committee).
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer satisfaction
[LCSH]Personal communication service systems
[LCSH]Telecommunication industryCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14152 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000509198 SIU PS SOM-MBA 2007-03 c.2 SIU Project Study Graduate Library General Shelf Available 32002000240984 SIU PS SOM-MBA 2007-03 SIU Project Study Graduate Library Thesis Corner Available 32002000246759 SIU PS SOM-MBA 2007-03 c.1 SIU CD Master Main Library Library Counter Available 32002000246767 SIU PS SOM-MBA 2007-03 c.1 SIU CD Master Main Library Library Counter Available
Collection Title: SIU Thesis Title : A study of service mindset of CRM installed companies Material Type: printed text Authors: Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2007 Pagination: viii, 118 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 SIU Thesis. A study of service mindset of CRM installed companies [printed text] / Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - Bangkok : Shinawatra University, 2007 . - viii, 118 p. charts, tables ; 30 cm.
500 Baht
photocopies.
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000226850 SIU THE SOM-MBA 2007-01 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000508893 SIU THE SOM-MBA 2007-01.c2 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000235778 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available 32002000235786 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available
Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000243483 QA75.5 I616 2006 Book Main Library General Shelf Available 32002000210417 HD45.2 P963 2006 c.2 Book Main Library Library Counter Available
Title : A comprehensive framework for the adoption of techno-relationship innovations : empirical evidence from eCRM in manufacturing SMEs Material Type: printed text Authors: Kittipong Sophonthummapharn, Author ; Umea University. Faculty of Social Sciences, Associated Name Publisher: Umea University Publication Date: 2008 Pagination: 273 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 9789172646230 Price: 1000 Baht General note: Doctoral thesis.
With compliments of Mr. Kittipong SophonthummapharnLanguages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Entrepreneurship
[LCSH]Internet marketing
[LCSH]Manufacturing
[LCSH]Research, Industrial -- Management
[LCSH]Small business -- Management -- Thailand -- Case studies
[LCSH]Small Business Enterprises
[LCSH]Technological innovationsCurricular : BBA/BSCS/BSMT/MBA/MSIT/MSM/PhDM/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14365 A comprehensive framework for the adoption of techno-relationship innovations : empirical evidence from eCRM in manufacturing SMEs [printed text] / Kittipong Sophonthummapharn, Author ; Umea University. Faculty of Social Sciences, Associated Name . - Sweden : Umea University, 2008 . - 273 p. : ill., pbk. ; 24 cm.
ISBN : 9789172646230 : 1000 Baht
Doctoral thesis.
With compliments of Mr. Kittipong Sophonthummapharn
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Entrepreneurship
[LCSH]Internet marketing
[LCSH]Manufacturing
[LCSH]Research, Industrial -- Management
[LCSH]Small business -- Management -- Thailand -- Case studies
[LCSH]Small Business Enterprises
[LCSH]Technological innovationsCurricular : BBA/BSCS/BSMT/MBA/MSIT/MSM/PhDM/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14365 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000247450 HD62.37 K626 2008 Book Main Library General Shelf Available
Title : The globalisation of executives and economies : lessons from Thailand Material Type: printed text Authors: Walsh, John Christopher, Author Publisher: Chandos Publication Date: 2006 Series: Asian Studies: Contemporary Issues and Trends Pagination: 265 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 9781843342816 Price: 4830 Baht General note: With compliments of Dr. John Christopher Walsh Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Economic development -- Thailand
[LCSH]Economic policy
[LCSH]Globalization
[LCSH]Globalization -- Economic aspectsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12021 The globalisation of executives and economies : lessons from Thailand [printed text] / Walsh, John Christopher, Author . - , 2006 . - 265 p. : ill., hbk. ; 24 cm.. - (Asian Studies: Contemporary Issues and Trends) .
ISBN : 9781843342816 : 4830 Baht
With compliments of Dr. John Christopher Walsh
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Economic development -- Thailand
[LCSH]Economic policy
[LCSH]Globalization
[LCSH]Globalization -- Economic aspectsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12021 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000212215 HD82 G562 2006 Book Main Library General Shelf Available
