From this page you can:
| Home |
Descriptors
Add the result to your basket Make a suggestion Refine your search Apply to external sourcesSIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry / Ravi Rayamajhi / Bangkok: Shinawatra University - 2017
Collection Title: SIU IS Title : Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry Material Type: printed text Authors: Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2017 Pagination: vii, 53 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017Languages : English (eng) Descriptors: [LCSH]Hotels -- Nepal
[LCSH]ReliabilityKeywords: Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality Abstract: This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 SIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry [printed text] / Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vii, 53 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017
Languages : English (eng)
Descriptors: [LCSH]Hotels -- Nepal
[LCSH]ReliabilityKeywords: Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality Abstract: This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000595700 SIU IS: SOM-MBA-2017-N25 SIU Independent Study Graduate Library Thesis Corner Available
Collection Title: SIU IS Title : Work Place Environment and Employee Satisfaction: A study of Hotel Industry in Nepal Material Type: printed text Authors: Sanjay Sherchan, Author ; Virachai Vongbunsin, Associated Name ; Rajesh Gupta, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2017 Pagination: viii, 70 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2017-N58
Independent Study [SO [Management]] -- Shinawatra University, 2017Languages : English (eng) Descriptors: [LCSH]Hotels -- Nepal Keywords: Employee Satisfaction,
Recognition,
Opportunities for Promotion,
Responsibility,
Good Feeling about organization,
Clarity of Mission,
Relationship with Co-workers,
Effective Supervisor,
SalaryAbstract: The study examines the effect of work place environment on employee satisfaction of hotel industry in Nepal. Different star hotels and non-star hotels inside the Kathmandu valley was chosen for the analysis. This study thus has been conducted to evaluate the employee perception of job satisfaction and impact of work place environment on employee job satisfaction in Nepalese hotel industry. This study intends to recommend the suggestion for better work place environment and employee satisfaction in Nepalese hotel industry.
Employee satisfaction has been important aspects to employers/employee in hotel industry. This study focus on assessing the impact of work place environment and employee satisfaction determined by recognition, opportunities for promotion, responsibility, good feeling about organization, clarity of mission, relationship with co-workers, effective supervisor and salary on the individuals employed in the Nepalese hotel industry.
In this individual study, quantitative research methods were used and a sample population was chosen amongst employees of Nepalese hotel industry by using a convenient sampling method. Out of 150 respondents, 117 were used for this research and the data was analyzed using IBM SPSS version 20.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27532 SIU IS. Work Place Environment and Employee Satisfaction: A study of Hotel Industry in Nepal [printed text] / Sanjay Sherchan, Author ; Virachai Vongbunsin, Associated Name ; Rajesh Gupta, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - viii, 70 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-N58
Independent Study [SO [Management]] -- Shinawatra University, 2017
Languages : English (eng)
Descriptors: [LCSH]Hotels -- Nepal Keywords: Employee Satisfaction,
Recognition,
Opportunities for Promotion,
Responsibility,
Good Feeling about organization,
Clarity of Mission,
Relationship with Co-workers,
Effective Supervisor,
SalaryAbstract: The study examines the effect of work place environment on employee satisfaction of hotel industry in Nepal. Different star hotels and non-star hotels inside the Kathmandu valley was chosen for the analysis. This study thus has been conducted to evaluate the employee perception of job satisfaction and impact of work place environment on employee job satisfaction in Nepalese hotel industry. This study intends to recommend the suggestion for better work place environment and employee satisfaction in Nepalese hotel industry.
Employee satisfaction has been important aspects to employers/employee in hotel industry. This study focus on assessing the impact of work place environment and employee satisfaction determined by recognition, opportunities for promotion, responsibility, good feeling about organization, clarity of mission, relationship with co-workers, effective supervisor and salary on the individuals employed in the Nepalese hotel industry.
In this individual study, quantitative research methods were used and a sample population was chosen amongst employees of Nepalese hotel industry by using a convenient sampling method. Out of 150 respondents, 117 were used for this research and the data was analyzed using IBM SPSS version 20.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27532 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000596385 SIU IS: SOM-MBA-2017-N58 c.1 SIU Independent Study Graduate Library Thesis Corner Available 32002000596377 SIU IS: SOM-MBA-2017-N58 c.2 SIU Independent Study Graduate Library Thesis Corner Available
