| Collection Title: | SIU IS | | Title : | Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry | | Material Type: | printed text | | Authors: | Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name | | Publisher: | Bangkok: Shinawatra University | | Publication Date: | 2017 | | Pagination: | vii, 53 p. | | Layout: | ill, Tables | | Size: | 30 cm. | | Price: | 500.00 | | General note: | SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017 | | Languages : | English (eng) | | Descriptors: | [LCSH]Hotels -- Nepal
[LCSH]Reliability
| | Keywords: | Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality | | Abstract: | This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 |
SIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry [printed text] / Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vii, 53 p. : ill, Tables ; 30 cm. 500.00 SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017 Languages : English ( eng) | Descriptors: | [LCSH]Hotels -- Nepal
[LCSH]Reliability
| | Keywords: | Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality | | Abstract: | This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 |
|
Add the result to your basket Make a suggestion Refine your search Apply to external sourcesSIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry / Ravi Rayamajhi / Bangkok: Shinawatra University - 2017
