| Collection Title: | SIU IS | | Title : | Assessing Clients’ Satisfaction of Microcredit: A Case of Nepalese Grameen Bikash Bank Limited | | Material Type: | printed text | | Authors: | Bharat Prasad Bhatta, Author ; Ousanee Sawagvudcharee, Associated Name ; Neeran Dhaubhadel, Associated Name | | Publisher: | Bangkok: Shinawatra University | | Publication Date: | 2017 | | Pagination: | viii, 90 p. | | Layout: | ill, Tables | | Size: | 30 cm. | | Price: | 500.00 | | General note: | SIU IS: SOM-MBA-2017-N19
IS [MS. [MBA]] -- Shinawatra University, 2017 | | Languages : | English (eng) | | Descriptors: | [LCSH]Banks and banking -- Nepal
[LCSH]Microfinance -- Nepal
| | Keywords: | Microfinance,
Micro Finance Institutions,
Microfinance Products,
Client Satisfaction,
Loan | | Abstract: | Microfinance is the provision of financial services and the management of small amounts of money through a range of products and system if intermediary functions that are targeted at low income clients. The research on Microfinance has mostly concentrated on the three key areas- outreach to the poor, sustainability of the institution and impact among clients. The main objective of this research is to assess whether clients are satisfied with available products (Loan), by examining the impact of microfinance as emerging tools for alleviating poverty and vulnerabilities of under privileged masses and to determine areas to improve upon in order to satisfy customer of the Nepal Grameen Bikash Bank Ltd.
The study has focused on client’s satisfaction on microcredit (loan) as dependent variable and child education, household income, health care, household saving, consumption, small business and decision making as independent variables. In addition to the structured questionnaire, this study has used various research instruments such as, interview, observation and gesturing environment. The study has been supported both by descriptive as well as analytical explanations. In descriptive analysis, data and information were presented and analysed by means of frequency distributions, percentage, table and charts. For this, the research has used SPSS for data analysis with different types of statistical tools like correlation and 12 separate regression models.
On the whole, the study has found the positive relationship among most of the variables; child education, household income, health care, household saving, consumption, small business and decision making between Microfinance product and services (loan) and various independent variables. That means clients are found to be satisfied with NGBBL microcredit services as more than 70 percent of the clients at least gave one reason for satisfaction towards microcredit. The study also reported that a great majority of clients have used at least part of their loan for agriculture and business related activities. This result was found that if increasing the entrepreneurial activities every rural area help by Microfinance after that we can see dramatically change the economic status. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27403 |
SIU IS. Assessing Clients’ Satisfaction of Microcredit: A Case of Nepalese Grameen Bikash Bank Limited [printed text] / Bharat Prasad Bhatta, Author ; Ousanee Sawagvudcharee, Associated Name ; Neeran Dhaubhadel, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - viii, 90 p. : ill, Tables ; 30 cm. 500.00 SIU IS: SOM-MBA-2017-N19
IS [MS. [MBA]] -- Shinawatra University, 2017 Languages : English ( eng) | Descriptors: | [LCSH]Banks and banking -- Nepal
[LCSH]Microfinance -- Nepal
| | Keywords: | Microfinance,
Micro Finance Institutions,
Microfinance Products,
Client Satisfaction,
Loan | | Abstract: | Microfinance is the provision of financial services and the management of small amounts of money through a range of products and system if intermediary functions that are targeted at low income clients. The research on Microfinance has mostly concentrated on the three key areas- outreach to the poor, sustainability of the institution and impact among clients. The main objective of this research is to assess whether clients are satisfied with available products (Loan), by examining the impact of microfinance as emerging tools for alleviating poverty and vulnerabilities of under privileged masses and to determine areas to improve upon in order to satisfy customer of the Nepal Grameen Bikash Bank Ltd.
The study has focused on client’s satisfaction on microcredit (loan) as dependent variable and child education, household income, health care, household saving, consumption, small business and decision making as independent variables. In addition to the structured questionnaire, this study has used various research instruments such as, interview, observation and gesturing environment. The study has been supported both by descriptive as well as analytical explanations. In descriptive analysis, data and information were presented and analysed by means of frequency distributions, percentage, table and charts. For this, the research has used SPSS for data analysis with different types of statistical tools like correlation and 12 separate regression models.
On the whole, the study has found the positive relationship among most of the variables; child education, household income, health care, household saving, consumption, small business and decision making between Microfinance product and services (loan) and various independent variables. That means clients are found to be satisfied with NGBBL microcredit services as more than 70 percent of the clients at least gave one reason for satisfaction towards microcredit. The study also reported that a great majority of clients have used at least part of their loan for agriculture and business related activities. This result was found that if increasing the entrepreneurial activities every rural area help by Microfinance after that we can see dramatically change the economic status. | | Curricular : | BBA/MBA | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27403 |
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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesSIU IS. Assessing Clients’ Satisfaction of Microcredit: A Case of Nepalese Grameen Bikash Bank Limited / Bharat Prasad Bhatta / Bangkok: Shinawatra University - 2017
