Collection Title:	SIU Thesis
Title :	SOST-PhD-IT. An Identification of Success Measures for Billing Systems in Telecommunication Industry
Material Type:	printed text
Authors:	Akaret Tangsuwan, Author ; Paul Andrew James Mason, Author ; Aekavute Sujarae, Author
Publisher:	Bangkok: Shinawatra University
Publication Date:	2019
Pagination:	viii, 152 p.
Layout:	Tables, ill.
Size:	30 cm.
Price:	500.00 baht
General note:	SIU THE: SOST-PhD-IT-2019-01 Thesis. [PhD [Information Technology]]. -- Shinawatra University, 2019
Languages :	English (eng)
Descriptors:	[LCSH]Telecommunication industry
Keywords:	Enterprise System Success, Billing and Revenue Management Systems, Delone and Mclean IS Success model, Telecom Billing Systems
Abstract:	It is our assertion that characteristic properties of Telecommunications Billing Systems (TBS) cause several distinct problems for telecom industry, while magnifying those of a more “traditional nature”. Their intrinsic complexity and platform limitations, combined with project management shortfalls and limited implementation capabilities (relatively few TBS are deployed each year) mean that incidents of failure are high. Understanding the determinants of success would help telecom companies to leverage and control such factors, and thereby reduce incidents of TBS implementation failures. This study therefore has two objectives: first to empirically validate an established conceptual model for IS success (developed by Delone & Mclean) in a TBS context; specifically, we applied Structural Equation Modelling (SEM) techniques to validate the model using data obtained from key informants from several telecom service providers. We then prioritize our technical findings from the study, with a view to more targeted use of billing and revenue resources. The findings show that 6 dimensions of Delone & Mclean Information System Success (D&M) model can be applied for TBS measurement while 7 out of 9 inter-relationship have significantly to each other. Moreover, the results show that user satisfaction and service quality are key contributors to the TBS success for organization benefit view. Our contributions to knowledge are to validate the D&M model in aspect of organizational impact and to rank the success measures for TBS.
Curricular :	BSCS/MSIT/PhDT
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27965

SIU Thesis. SOST-PhD-IT. An Identification of Success Measures for Billing Systems in Telecommunication Industry [printed text] / Akaret Tangsuwan, Author ; Paul Andrew James Mason, Author ; Aekavute Sujarae, Author . - [S.l.] : Bangkok: Shinawatra University, 2019 . - viii, 152 p. : Tables, ill. ; 30 cm.
500.00 baht
SIU THE: SOST-PhD-IT-2019-01
Thesis. [PhD [Information Technology]]. -- Shinawatra University, 2019
Languages : English (eng)

Descriptors:	[LCSH]Telecommunication industry
Keywords:	Enterprise System Success, Billing and Revenue Management Systems, Delone and Mclean IS Success model, Telecom Billing Systems
Abstract:	It is our assertion that characteristic properties of Telecommunications Billing Systems (TBS) cause several distinct problems for telecom industry, while magnifying those of a more “traditional nature”. Their intrinsic complexity and platform limitations, combined with project management shortfalls and limited implementation capabilities (relatively few TBS are deployed each year) mean that incidents of failure are high. Understanding the determinants of success would help telecom companies to leverage and control such factors, and thereby reduce incidents of TBS implementation failures. This study therefore has two objectives: first to empirically validate an established conceptual model for IS success (developed by Delone & Mclean) in a TBS context; specifically, we applied Structural Equation Modelling (SEM) techniques to validate the model using data obtained from key informants from several telecom service providers. We then prioritize our technical findings from the study, with a view to more targeted use of billing and revenue resources. The findings show that 6 dimensions of Delone & Mclean Information System Success (D&M) model can be applied for TBS measurement while 7 out of 9 inter-relationship have significantly to each other. Moreover, the results show that user satisfaction and service quality are key contributors to the TBS success for organization benefit view. Our contributions to knowledge are to validate the D&M model in aspect of organizational impact and to rank the success measures for TBS.
Curricular :	BSCS/MSIT/PhDT
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27965