Collection Title:	SIU SS
Title :	Research on Human Resource Management Issues of Cross-Border E-Commerce Enterprises: with HN Company as a Case
Material Type:	printed text
Authors:	Li Sun, Author ; Qingliang Cheng, Associated Name ; Opas Piansoongnern, Associated Name
Publisher:	Bangkok: Shinawatra University
Publication Date:	2018
Pagination:	viii, 84 p.
Layout:	Tables, ill
Size:	30 cm.
Price:	500.00
General note:	SIU SS: SOM-PhD-M-2018-05 Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018
Languages :	English (eng)
Descriptors:	[LCSH]Cross-Border [LCSH]e-Commerce [LCSH]Human resource management
Keywords:	Cross-border e-commerce, Human resource management, Employee satisfaction, Employee turnover tendency
Abstract:	This paper aimed to test the impact of human resources management practices of HN company on its employee satisfaction and employee turnover tendency. Two semi-structured interviews were used to collect data about the company’s nature, main businesses, and innovative achievements it has acquired at present from the manager of Brand Promotion Department, and data about recruitment and selection system, training mode, career planning help, performance evaluation system, compensation system, and incentives system that the company is operating from the manager of Human Resource Department. Besides, a questionnaire was used to investigate the satisfaction of HN employees with human resource management practices, and to prove the validity of the relevance between predefined six HRM practices and employee turnover tendency. The findings showed that in terms of recruitment and selection, effectiveness of selection system and interview evaluation system have an impact on employee satisfaction and employee turnover tendency; in terms of training, training opportunities and the relevancy between training content and individual career development have an impact on employee satisfaction and employee turnover tendency; in terms of career planning, post configuration, company’s help for staff career planning, and the link between personal career planning and work goals have an impact on employee satisfaction and employee turnover tendency; in terms of performance management, fairness, clearness, motivation of performance evaluation system have an impact on employee satisfaction and employee turnover tendency; in terms of compensation, the compensation’s match with job content, and the compensation level compared with other companies of the same type, and benefits have an impact on employee satisfaction and employee turnover tendency; in terms of incentives, promotion system, bonus distribution, spiritual rewards have an impact on employee satisfaction and employee turnover tendency. On this basis, the study analyzed the reasons of staff dissatisfaction with the above six HRM practices according to the responses from the interview with Human Resource Management and the staff suggestions from the questionnaire for first-line officers of HN company. Finally, the study found out that fewer employees are willing to switch to the same positions of other companies, and the tendency to voluntarily resign without targets is also very low. From this, it is concluded that employees have an emphasis on their work position, Therefore, the study suggested HR department provide employees with video interview, better training opportunities, career planning help, performance review discussion, high salary and more benefits, more material rewards and spiritual rewards, so that it can improve employee satisfaction and reduce the employee turnover rate.
Curricular :	BBA/MBA/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27888

SIU SS. Research on Human Resource Management Issues of Cross-Border E-Commerce Enterprises: with HN Company as a Case [printed text] / Li Sun, Author ; Qingliang Cheng, Associated Name ; Opas Piansoongnern, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2018 . - viii, 84 p. : Tables, ill ; 30 cm.
500.00
SIU SS: SOM-PhD-M-2018-05
Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018
Languages : English (eng)

Descriptors:	[LCSH]Cross-Border [LCSH]e-Commerce [LCSH]Human resource management
Keywords:	Cross-border e-commerce, Human resource management, Employee satisfaction, Employee turnover tendency
Abstract:	This paper aimed to test the impact of human resources management practices of HN company on its employee satisfaction and employee turnover tendency. Two semi-structured interviews were used to collect data about the company’s nature, main businesses, and innovative achievements it has acquired at present from the manager of Brand Promotion Department, and data about recruitment and selection system, training mode, career planning help, performance evaluation system, compensation system, and incentives system that the company is operating from the manager of Human Resource Department. Besides, a questionnaire was used to investigate the satisfaction of HN employees with human resource management practices, and to prove the validity of the relevance between predefined six HRM practices and employee turnover tendency. The findings showed that in terms of recruitment and selection, effectiveness of selection system and interview evaluation system have an impact on employee satisfaction and employee turnover tendency; in terms of training, training opportunities and the relevancy between training content and individual career development have an impact on employee satisfaction and employee turnover tendency; in terms of career planning, post configuration, company’s help for staff career planning, and the link between personal career planning and work goals have an impact on employee satisfaction and employee turnover tendency; in terms of performance management, fairness, clearness, motivation of performance evaluation system have an impact on employee satisfaction and employee turnover tendency; in terms of compensation, the compensation’s match with job content, and the compensation level compared with other companies of the same type, and benefits have an impact on employee satisfaction and employee turnover tendency; in terms of incentives, promotion system, bonus distribution, spiritual rewards have an impact on employee satisfaction and employee turnover tendency. On this basis, the study analyzed the reasons of staff dissatisfaction with the above six HRM practices according to the responses from the interview with Human Resource Management and the staff suggestions from the questionnaire for first-line officers of HN company. Finally, the study found out that fewer employees are willing to switch to the same positions of other companies, and the tendency to voluntarily resign without targets is also very low. From this, it is concluded that employees have an emphasis on their work position, Therefore, the study suggested HR department provide employees with video interview, better training opportunities, career planning help, performance review discussion, high salary and more benefits, more material rewards and spiritual rewards, so that it can improve employee satisfaction and reduce the employee turnover rate.
Curricular :	BBA/MBA/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27888