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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesSIU IS. Customer Satisfaction with Sales and Service Quality of the Korean Automobile Market in Mandalay / Yazar Phyo / Bangkok: Shinawatra University - 2017
Collection Title: SIU IS Title : Customer Satisfaction with Sales and Service Quality of the Korean Automobile Market in Mandalay Material Type: printed text Authors: Yazar Phyo, Author ; Chanchai Bunchapattanasakda, Associated Name ; Ousanee Sawagvudcharee, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2017 Pagination: vii, 35 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2017-M18
IS [MS. [MBA]] -- Shinawatra University, 2017Languages : English (eng) Descriptors: [LCSH]Brand
[LCSH]Service QualityKeywords: Service quality, SERVQUAL, Customer satisfaction, Brands, Service Attributes Abstract: This research tends to identify the relationship between the service quality and
customer satisfaction in Korean Automobile by using SERVQUAL analysis in Mandalay. It’s also used to observe the influence and effect of applying quality service towards customer satisfaction. The five dimensions of SERVQUAL, which are tangibles, reliability, responsiveness, assurance, and empathy, these are identified as independent variables, and customer satisfaction is identified as dependent variable. This study also wants to concentrate on the customers’ perception and evaluation toward service performance in Korean Automobile. The questionnaires were filled by the customers who already purchase products and engaging the service at Korean Automobile.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27596 SIU IS. Customer Satisfaction with Sales and Service Quality of the Korean Automobile Market in Mandalay [printed text] / Yazar Phyo, Author ; Chanchai Bunchapattanasakda, Associated Name ; Ousanee Sawagvudcharee, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vii, 35 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-M18
IS [MS. [MBA]] -- Shinawatra University, 2017
Languages : English (eng)
Descriptors: [LCSH]Brand
[LCSH]Service QualityKeywords: Service quality, SERVQUAL, Customer satisfaction, Brands, Service Attributes Abstract: This research tends to identify the relationship between the service quality and
customer satisfaction in Korean Automobile by using SERVQUAL analysis in Mandalay. It’s also used to observe the influence and effect of applying quality service towards customer satisfaction. The five dimensions of SERVQUAL, which are tangibles, reliability, responsiveness, assurance, and empathy, these are identified as independent variables, and customer satisfaction is identified as dependent variable. This study also wants to concentrate on the customers’ perception and evaluation toward service performance in Korean Automobile. The questionnaires were filled by the customers who already purchase products and engaging the service at Korean Automobile.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27596 Hold
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Barcode Call number Media type Location Section Status 32002000596781 SIU IS: SOM-MBA-2017-M18 SIU Independent Study Graduate Library Thesis Corner Available
Collection Title: SIU IS Title : Factor affecting patient satisfaction upon private hospital Material Type: printed text Authors: Myint, Nwe Ni, Author Publisher: Bangkok : Shinawatra University Publication Date: c2014 Pagination: iv, 30 p. Size: 30 cm. Price: 500.00 General note: IS (MS. (MBA))--Shinawatra University, 2014
Languages : English (eng) Descriptors: [LCSH]Communication
[LCSH]Patient satisfaction
[LCSH]Service QualityClass number: SIU IS SOM-MBA-2014-M10 Abstract: Patient satisfaction is perhaps the most critical issue for healthcare providers. Health care organizations are working in an aggressive competitive environment. Theses days hospitals need to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their need. Patients' feedbck is the most vuluable asset to escalate the overall service quality, to enable organizational learning and development and to provide a great foreseeable opportunity. The main aims of this study was determine the patient satisfaction with the private Hospital. Methods of data collection is the semi-structure face-to-face in-depth interviews with the patients of the hospitalใ The data was content analyzed from using key selected customer who visited for consultation. From this study, it was found that patients healtcare service, laboratories service reception on staff service welfare service provided by the hospital to the patients, all formulated a significant impact on the overall patient satisfaction. The finding also discovered that private hospitals had higher overall patient satisfaction and healtcare quality than that of the public (government) hospitals. Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25133 SIU IS. Factor affecting patient satisfaction upon private hospital [printed text] / Myint, Nwe Ni, Author . - Bangkok : Shinawatra University, c2014 . - iv, 30 p. ; 30 cm.
500.00
IS (MS. (MBA))--Shinawatra University, 2014
Languages : English (eng)
Descriptors: [LCSH]Communication
[LCSH]Patient satisfaction
[LCSH]Service QualityClass number: SIU IS SOM-MBA-2014-M10 Abstract: Patient satisfaction is perhaps the most critical issue for healthcare providers. Health care organizations are working in an aggressive competitive environment. Theses days hospitals need to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their need. Patients' feedbck is the most vuluable asset to escalate the overall service quality, to enable organizational learning and development and to provide a great foreseeable opportunity. The main aims of this study was determine the patient satisfaction with the private Hospital. Methods of data collection is the semi-structure face-to-face in-depth interviews with the patients of the hospitalใ The data was content analyzed from using key selected customer who visited for consultation. From this study, it was found that patients healtcare service, laboratories service reception on staff service welfare service provided by the hospital to the patients, all formulated a significant impact on the overall patient satisfaction. The finding also discovered that private hospitals had higher overall patient satisfaction and healtcare quality than that of the public (government) hospitals. Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25133 Copies
Barcode Call number Media type Location Section Status 320022000351500 SIU IS SOM-MBA-2014-M10 Thesis Graduate Library General Shelf Not for loan
Collection Title: SIU IS Title : To open a 4 star hotel in Mandalay : the importance of service quality in hotel Material Type: printed text Publisher: Bangkok : Shinawatra University Publication Date: 2014 Pagination: vi, 42 p. Size: 23 cm. Price: 500.00 General note: IS MS.(MBA))--Shinawatra University, 2014. Languages : English (eng) Descriptors: [LCSH]Customer satisfaction
[LCSH]Hotel -- Mandalay
[LCSH]Service QualityClass number: SIU IS SOM MBA 2014 07 Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25206 SIU IS. To open a 4 star hotel in Mandalay : the importance of service quality in hotel [printed text] . - Bangkok : Shinawatra University, 2014 . - vi, 42 p. ; 23 cm.
500.00
IS MS.(MBA))--Shinawatra University, 2014.
Languages : English (eng)
Descriptors: [LCSH]Customer satisfaction
[LCSH]Hotel -- Mandalay
[LCSH]Service QualityClass number: SIU IS SOM MBA 2014 07 Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25206
Collection Title: SIU IS Title : Relationships between service quality and customer satisfaction in Nepalese Development Banks Material Type: printed text Authors: Ekta Rai, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2018 Pagination: vii, 56 p. Layout: Tables, ill. Size: 30 cm. Price: 500.00 Baht. General note: SIU IS: SOM-MBA-2018-N09
IS [MS. [MBA]] -- Shinawatra University, 2018Languages : English (eng) Descriptors: [LCSH]Customer satisfaction
[LCSH]Service QualityKeywords: Customer Satisfaction, Tangibility, Responsiveness, Reliability, Assurance, Empathy Curricular : BBA/GE/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27974 SIU IS. Relationships between service quality and customer satisfaction in Nepalese Development Banks [printed text] / Ekta Rai, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2018 . - vii, 56 p. : Tables, ill. ; 30 cm.
500.00 Baht.
SIU IS: SOM-MBA-2018-N09
IS [MS. [MBA]] -- Shinawatra University, 2018
Languages : English (eng)
Descriptors: [LCSH]Customer satisfaction
[LCSH]Service QualityKeywords: Customer Satisfaction, Tangibility, Responsiveness, Reliability, Assurance, Empathy Curricular : BBA/GE/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27974 Hold
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Barcode Call number Media type Location Section Status 32002000607497 SIU IS: SOM-MBA-2018-N09 c.1 SIU Independent Study Graduate Library Thesis Corner Available 32002000607498 SIU IS: SOM-MBA-2018-N09 c.2 SIU Independent Study Graduate Library Thesis Corner Available
Collection Title: SIU IS Title : Service Quality and Customer Satisfaction: A study of Nepalese Commercial Banks Material Type: printed text Authors: Min Bahadur Tamang, Author ; Virachai Vongbunsin, Associated Name ; Subarna Lal Bajracharya, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2016 Pagination: ix, 95 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2016-N11
IS [MS. [MBA]] -- Shinawatra University, 2016Languages : English (eng) Descriptors: [LCSH]Banks and banking -- Nepal
[LCSH]Service QualityCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=26935 SIU IS. Service Quality and Customer Satisfaction: A study of Nepalese Commercial Banks [printed text] / Min Bahadur Tamang, Author ; Virachai Vongbunsin, Associated Name ; Subarna Lal Bajracharya, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2016 . - ix, 95 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2016-N11
IS [MS. [MBA]] -- Shinawatra University, 2016
Languages : English (eng)
Descriptors: [LCSH]Banks and banking -- Nepal
[LCSH]Service QualityCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=26935 Hold
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Barcode Call number Media type Location Section Status 32002000594182 SIU IS: SOM-MBA-2016-N11 c.1 SIU Independent Study Graduate Library Thesis Corner Available
Collection Title: SIU SS Title : Exploration of Tourism Service Quality and Customer Complaints in Pokhara Material Type: printed text Authors: Bal Ram Bhattarai, Author ; John Walsh, Associated Name ; Buncha Limpabandhu, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2018 Pagination: vi, 89 p. Layout: ill. Size: 30 cm. Price: 500.00 Baht. General note: SIU SS: SOM-PhD-M-2018-04
Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018Languages : English (eng) Descriptors: [LCSH]Quality assurance
[LCSH]Service Quality
[LCSH]Tourism -- Nepal -- PokharaKeywords: Customers’ complaint behaviors,
Customer’s dissatisfaction response
Pokhara Nepal,
Service Quality,
Tourism EntrepreneursAbstract: Importance of service is increasing day by day in every modern economy of the world. Tourism is one of the important parts of service economy. It is a study of tourism sector of Nepal particularly Pokhara. The main aim of the study is to explore the general trend and situation of tourism service in Nepal and how the tourism service providers or entrepreneurs of Pokhara have been able to understand the dissatisfaction of tourist and being able appropriately response to them. Primarily qualitative approach has been adopted to collect primary information from tourism entrepreneurs and experts and tourists. Manual content analysis has been carried out to analyses the data.
The arrival trend of tourist in Nepal is increasing each year except the adverse situation of Nepal. India, China, USA, UK and Sri Lanka are the five major nations to send their citizens to Napal as tourist. India and China are contributing about forty percent of the tourism market these days with a constant increase over the two decades. Mainly three kinds of visitors namely holidays, pilgrimage and adventure tourist are visiting Nepal but these days corporate tourism is also being popular. Visitors are coming with good knowledge about the different tourism related activities which have made them more demanding than before. Tourism entrepreneurs of Pokhara are aware of identifying and appropriately handling the customer’s complaints. They are taking different initiatives on identifying and making to vent the complaint from their guest. More than one third of total tourists are re-visitors of Pokhara.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27849 SIU SS. Exploration of Tourism Service Quality and Customer Complaints in Pokhara [printed text] / Bal Ram Bhattarai, Author ; John Walsh, Associated Name ; Buncha Limpabandhu, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2018 . - vi, 89 p. : ill. ; 30 cm.
500.00 Baht.
SIU SS: SOM-PhD-M-2018-04
Special Study. [PhD. [Philosophy in Management]] -- Shinawatra University, 2018
Languages : English (eng)
Descriptors: [LCSH]Quality assurance
[LCSH]Service Quality
[LCSH]Tourism -- Nepal -- PokharaKeywords: Customers’ complaint behaviors,
Customer’s dissatisfaction response
Pokhara Nepal,
Service Quality,
Tourism EntrepreneursAbstract: Importance of service is increasing day by day in every modern economy of the world. Tourism is one of the important parts of service economy. It is a study of tourism sector of Nepal particularly Pokhara. The main aim of the study is to explore the general trend and situation of tourism service in Nepal and how the tourism service providers or entrepreneurs of Pokhara have been able to understand the dissatisfaction of tourist and being able appropriately response to them. Primarily qualitative approach has been adopted to collect primary information from tourism entrepreneurs and experts and tourists. Manual content analysis has been carried out to analyses the data.
The arrival trend of tourist in Nepal is increasing each year except the adverse situation of Nepal. India, China, USA, UK and Sri Lanka are the five major nations to send their citizens to Napal as tourist. India and China are contributing about forty percent of the tourism market these days with a constant increase over the two decades. Mainly three kinds of visitors namely holidays, pilgrimage and adventure tourist are visiting Nepal but these days corporate tourism is also being popular. Visitors are coming with good knowledge about the different tourism related activities which have made them more demanding than before. Tourism entrepreneurs of Pokhara are aware of identifying and appropriately handling the customer’s complaints. They are taking different initiatives on identifying and making to vent the complaint from their guest. More than one third of total tourists are re-visitors of Pokhara.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27849 Hold
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Barcode Call number Media type Location Section Status 32002000598274 SIU SS: SOM-PhD-M-2018-04 c.1 SIU Special Study Graduate Library Thesis Corner Available Readers who borrowed this document also borrowed:
Strategies of qualitative inquiry Denzin,, Norman K. Qualitative research practice Lewis,, Jane (1962-) Human resource management Mathis,, Robert L. (1944-) Archaeology of knowledge Foucault,, Michel
Collection Title: SIU Thesis Title : Enhancing Service Quality of Logistics Provider in Thailand: A Case Study of Functions in Logistics Management Material Type: printed text Authors: Tankamon Tanachala, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2019 Pagination: vii, 100 p. Layout: Tables, ill Size: 30 cm. Price: 500.00 Baht General note: SIU THE: SOM-PhD-M-2019-01
Thesis. [PhD. [Philosophy in Management Science].-- Shinawatra University, 2019Languages : English (eng) Descriptors: [LCSH]Logistics -- Management
[LCSH]Service QualityKeywords: Logistics service providers, service quality factors Abstract: There are 2 objectives for this study which are 1) To study the service quality factors influencing enhancement logistics service providers in Thailand industry at Amata Industrial Estate and Leam Chabang Industrial Estate and 2) To compare service quality factors between Amata Industrial Estate and Leam Chabang Industrial Estate for improved to enhance logistics performance in Thailand industry.
The methodologies for this study are descriptive analysis and hypothesis test (T-test) by using primary sources from population target in Amata Industrial Estate and Leam Chabang Industrial Estate. In the study conducted survey and depth interview from professionals in Industry.
According to the research results, the researcher found that area gives the important about transfer unnecessary activities to expert to support their business which this factors is very important for decision about factors influencing enhancement logistics service providers. However the results also shown the significant of service quality factors to improve and enhance logistics performance for Thailand industry in Amata Industrial Estate and Leam Chabang Industrial Estate which is Tangible factor related the physical facilities and appearance of personal characteristics. Tangible characteristics of service quality are concerned with the appearance of employees, physical facilities and other facilities.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27935 SIU Thesis. Enhancing Service Quality of Logistics Provider in Thailand: A Case Study of Functions in Logistics Management [printed text] / Tankamon Tanachala, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2019 . - vii, 100 p. : Tables, ill ; 30 cm.
500.00 Baht
SIU THE: SOM-PhD-M-2019-01
Thesis. [PhD. [Philosophy in Management Science].-- Shinawatra University, 2019
Languages : English (eng)
Descriptors: [LCSH]Logistics -- Management
[LCSH]Service QualityKeywords: Logistics service providers, service quality factors Abstract: There are 2 objectives for this study which are 1) To study the service quality factors influencing enhancement logistics service providers in Thailand industry at Amata Industrial Estate and Leam Chabang Industrial Estate and 2) To compare service quality factors between Amata Industrial Estate and Leam Chabang Industrial Estate for improved to enhance logistics performance in Thailand industry.
The methodologies for this study are descriptive analysis and hypothesis test (T-test) by using primary sources from population target in Amata Industrial Estate and Leam Chabang Industrial Estate. In the study conducted survey and depth interview from professionals in Industry.
According to the research results, the researcher found that area gives the important about transfer unnecessary activities to expert to support their business which this factors is very important for decision about factors influencing enhancement logistics service providers. However the results also shown the significant of service quality factors to improve and enhance logistics performance for Thailand industry in Amata Industrial Estate and Leam Chabang Industrial Estate which is Tangible factor related the physical facilities and appearance of personal characteristics. Tangible characteristics of service quality are concerned with the appearance of employees, physical facilities and other facilities.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27935 Hold
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Barcode Call number Media type Location Section Status 32002000607676 SIU THE: SOM-PhD-M-2019-01 c.1 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000607673 SIU THE: SOM-PhD-M-2019-01 c.2 SIU Thesis and Dissertation Graduate Library Thesis Corner Available
