From this page you can:
| Home |
Descriptors
Add the result to your basket Make a suggestion Refine your search Apply to external sourcesClipping Collection. Putting the 'C' back in ECR / Elliott, Barry
Collection Title: Clipping Collection Title : Putting the 'C' back in ECR Material Type: electronic document Authors: Elliott, Barry, Author ; Kanute Niruttasukkarut, Associated Name Languages : English (eng) Descriptors: [LCSH]Customer relations Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7483 Clipping Collection. Putting the 'C' back in ECR [electronic document] / Elliott, Barry, Author ; Kanute Niruttasukkarut, Associated Name . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer relations Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7483 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000122109 HF03085B Clipping Graduate Library Clipping Shelf Available Reprinted Collection. More on tariffs, import quotas, and customs unions / Yeh, Yeong-Her
Collection Title: Reprinted Collection Title : More on tariffs, import quotas, and customs unions Material Type: printed text Authors: Yeh, Yeong-Her, Author Size: 6 p.28 cm. Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]EconomicsRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=8086 Reprinted Collection. More on tariffs, import quotas, and customs unions [printed text] / Yeh, Yeong-Her, Author . - [s.d.] . - ; 6 p.28 cm.
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]EconomicsRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=8086 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000085694 REP063 1996 Reprinted Graduate Library Reprint Shelf Available
Title : Building great customer experiences Material Type: printed text Authors: Shaw, Colin (1928-), Author ; Ivens, John, Associated Name Publisher: New York : Palgrave Macmillan Publication Date: 2002 Pagination: xvi, 224 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 0333990137 Price: 1395 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Building great customer experiences [printed text] / Shaw, Colin (1928-), Author ; Ivens, John, Associated Name . - New York : Palgrave Macmillan, 2002 . - xvi, 224 p. : ill., cloth ; 25 cm.
ISBN : 0333990137 : 1395 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000094670 HF5415.5 S53 2002 Book Main Library General Shelf Available
Title : Business process mapping : improving customer satisfaction Material Type: printed text Authors: Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name Publisher: New York : Wiley Publication Date: 2002 Pagination: xv, 300 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471079774 Price: 2750 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Reengineering (Management)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071 Business process mapping : improving customer satisfaction [printed text] / Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name . - New York : Wiley, 2002 . - xv, 300 p. : ill., cloth ; 24 cm.
ISBN : 0471079774 : 2750 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Reengineering (Management)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000012169 HF5415.335 J33 2002 c.1 Book Graduate Library General Shelf Available 32002000012177 HF5415.335 J33 2002 c.2 Book Main Library General Shelf Available
Title : Customer-centric product definition : the key to great product development Material Type: printed text Authors: Mello, Sheila (1943-), Author Publisher: New York : AMACOM Publication Date: 2002 Pagination: xvi, 223 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0814406688 Price: 1925 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]New products -- PlanningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=913 Customer-centric product definition : the key to great product development [printed text] / Mello, Sheila (1943-), Author . - New York : AMACOM, 2002 . - xvi, 223 p. : ill., cloth ; 24 cm.
ISBN : 0814406688 : 1925 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]New products -- PlanningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=913 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000021210 TS171.4 M45 2002 c.1 Book Graduate Library General Shelf Available 32002000021228 TS171.4 M45 2002 c.2 Book Main Library General Shelf Available
Title : Customer.Community : unleashing the power of your customer base Material Type: printed text Authors: Banks, Drew (1961-), Author ; Daus, Kim, Associated Name Edition statement: 1st ed. Publisher: Jossey-Bass Publication Date: 2002 Pagination: xxiii, 254 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 078795621X Price: 1158 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Electronic commerce
[LCSH]Market segmentationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=181 Customer.Community : unleashing the power of your customer base [printed text] / Banks, Drew (1961-), Author ; Daus, Kim, Associated Name . - 1st ed. . - San Francisco, CA : Jossey-Bass, 2002 . - xxiii, 254 p. : ill., hbk. ; 24 cm.
ISBN : 078795621X : 1158 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Electronic commerce
[LCSH]Market segmentationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=181 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000090579 HF5415.5 B363 2002 c.1 Book Graduate Library General Shelf Available 32002000090587 HF5415.5 B363 2002 c.2 Book Main Library General Shelf Available
Title : Customer equity : building and managing relationships as valuable assets Material Type: printed text Authors: Blattberg, Robert C. (1942-), Author ; Getz, Gary (1955-), Associated Name ; Thomas, Jacquelyn S. (1969-), Associated Name Publisher: Harvard Business School Press Publication Date: 2001 Pagination: xix, 228 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0875847641 Price: 1079 Baht Languages : English (eng) Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Customer services -- Marketing
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2245 Customer equity : building and managing relationships as valuable assets [printed text] / Blattberg, Robert C. (1942-), Author ; Getz, Gary (1955-), Associated Name ; Thomas, Jacquelyn S. (1969-), Associated Name . - Boston, Mass. : Harvard Business School Press, 2001 . - xix, 228 p. : ill., cloth ; 24 cm.
ISBN : 0875847641 : 1079 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Customer services -- Marketing
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2245 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000001261 HF5415.55 B585 2001 Book Graduate Library General Shelf Available
Title : Customer experience management : a revolutionary approach to connecting with your customers Material Type: printed text Authors: Schmitt, Bernd, Author Publisher: New York : Wiley Publication Date: 2003 Pagination: xiv, 242 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471237744 Price: 950 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5996 Customer experience management : a revolutionary approach to connecting with your customers [printed text] / Schmitt, Bernd, Author . - New York : Wiley, 2003 . - xiv, 242 p. : ill., cloth ; 24 cm.
ISBN : 0471237744 : 950 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5996 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000094696 HF5415.55 S35 2003 Book Main Library General Shelf Available
Title : Customers as partners : building relationships that last Material Type: printed text Authors: Bell, Chip R., Author Edition statement: 1st ed. Publisher: San Francisco : Berrett-Koehler Publication Date: 1994 Pagination: xv, 235 p. Layout: hbk. Size: 25 cm. ISBN (or other code): 1881052540 Price: 1996 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5081 Customers as partners : building relationships that last [printed text] / Bell, Chip R., Author . - 1st ed. . - San Francisco : Berrett-Koehler, 1994 . - xv, 235 p. : hbk. ; 25 cm.
ISBN : 1881052540 : 1996 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5081 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000112605 HF5415.5 B434 1994 c.1 Book Graduate Library General Shelf Available 32002000112613 HF5415.5 B434 1994 c.2 Book Main Library Library Counter Available
Title : When customers think we don't care : ending actions that self-destruct companies, customer service and jobs Material Type: printed text Authors: Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name Edition statement: 2nd ed. Publisher: McGraw-Hill Publication Date: 2002 Pagination: viii, 288 p. Layout: ill., pbk. Size: 21 cm. ISBN (or other code): 0074709305 Price: 524 Baht General note: Previous ed. : published as The enemy within. 1996. Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relationsCurricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244 When customers think we don't care : ending actions that self-destruct companies, customer service and jobs [printed text] / Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name . - 2nd ed. . - Sydney, New York : McGraw-Hill, 2002 . - viii, 288 p. : ill., pbk. ; 21 cm.
ISBN : 0074709305 : 524 Baht
Previous ed. : published as The enemy within. 1996.
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relationsCurricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000001295 HF5415.5 B83 2002 Book Main Library General Shelf Available
Title : Effective customer care Material Type: printed text Authors: Wellington, Patricia, Author Publisher: London : Kogan Page Publication Date: 2010 Series: Sunday Times Creating Success Pagination: xiv, 130 p. Layout: ill., pbk. Size: 22 cm. ISBN (or other code): 9780749459970 Price: 584 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Case studies
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17354 Effective customer care [printed text] / Wellington, Patricia, Author . - , 2010 . - xiv, 130 p. : ill., pbk. ; 22 cm.. - (Sunday Times Creating Success) .
ISBN : 9780749459970 : 584 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Case studies
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17354 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000290468 HF5415.5 W452 2010 Book Main Library General Shelf Available
Title : The future of competition : co-creating unique value with customers Material Type: printed text Authors: Prahalad, C. K., Author ; Ramaswamy, Venkat, Associated Name Publisher: Harvard Business School Press Publication Date: 2004 Pagination: xiii, 257 p. Layout: ill., hbk. Size: 25 cm. ISBN (or other code): 1578519535 Price: 1214 Baht Languages : English (eng) Descriptors: [LCSH]Competition
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]Economic value added
[LCSH]Strategic planning
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7208 The future of competition : co-creating unique value with customers [printed text] / Prahalad, C. K., Author ; Ramaswamy, Venkat, Associated Name . - Boston, Mass. : Harvard Business School Press, 2004 . - xiii, 257 p. : ill., hbk. ; 25 cm.
ISBN : 1578519535 : 1214 Baht
Languages : English (eng)
Descriptors: [LCSH]Competition
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]Economic value added
[LCSH]Strategic planning
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7208 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000114866 HD41 P73 2004 Book Main Library General Shelf Available
Title : Human relations in business : developing interpersonal and leadership skills Material Type: printed text Authors: Aamodt, M.l G., Author ; Raynes, Bobbie L., Associated Name Edition statement: Instructor's ed. Publisher: Wadsworth Publication Date: 2001 Pagination: xxi, 530 p. Layout: ill., pbk. Size: 28 cm. ISBN (or other code): 0534355080 Price: 3078 Baht Languages : English (eng) Descriptors: [LCSH]Communication in management
[LCSH]Customer relations
[LCSH]Interpersonal communication
[LCSH]Self-management (Psychology)
[LCSH]Supervision of employeesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=79 Human relations in business : developing interpersonal and leadership skills [printed text] / Aamodt, M.l G., Author ; Raynes, Bobbie L., Associated Name . - Instructor's ed. . - Australia, Belmont, CA : Wadsworth, 2001 . - xxi, 530 p. : ill., pbk. ; 28 cm.
ISBN : 0534355080 : 3078 Baht
Languages : English (eng)
Descriptors: [LCSH]Communication in management
[LCSH]Customer relations
[LCSH]Interpersonal communication
[LCSH]Self-management (Psychology)
[LCSH]Supervision of employeesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=79 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000000438 HD30.3 A225 2001 c.1 Book Graduate Library General Shelf Available
Title : Loyalty rules! : how today's leaders build lasting relationships Material Type: printed text Authors: Reichheld, Frederick F., Author Publisher: Boston : Harvard Business School Press Publication Date: 2001 Pagination: xiii, 213 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 1578512050 Price: 992 Baht Languages : English (eng) Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]LeadershipCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2246 Loyalty rules! : how today's leaders build lasting relationships [printed text] / Reichheld, Frederick F., Author . - Boston : Harvard Business School Press, 2001 . - xiii, 213 p. : ill., hbk. ; 24 cm.
ISBN : 1578512050 : 992 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]LeadershipCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2246 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000001246 HF5415.525 R45 2001 Book Main Library General Shelf Available
Title : Managing the customer experience : turn customers into advocates Material Type: printed text Authors: Smith, Shaun, Author ; Wheeler, Joe, Associated Name Publisher: London : Financial Times Prentice Hall Publication Date: 2002 Pagination: xvi, 254 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0273661957 Price: 1750 Baht Languages : English (eng) Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5999 Managing the customer experience : turn customers into advocates [printed text] / Smith, Shaun, Author ; Wheeler, Joe, Associated Name . - London : Financial Times Prentice Hall, 2002 . - xvi, 254 p. : ill., cloth ; 24 cm.
ISBN : 0273661957 : 1750 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5999 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000094357 HF5415.5 S65 2002 Book Main Library General Shelf Available
