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The power of two / Cordon, Carlos / Palgrave Macmillan - 2008
Title : The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition Material Type: printed text Authors: Cordon, Carlos, Author ; Vollmann, Thomas E., Associated Name Publisher: Palgrave Macmillan Publication Date: 2008 Pagination: xvii, 194 p. Layout: hbk. Size: 24 cm. ISBN (or other code): 9780230218888 Price: 1594 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Industrial procurementCurricular : BBA/MBA/MSM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16436 The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition [printed text] / Cordon, Carlos, Author ; Vollmann, Thomas E., Associated Name . - Basingstoke England, New York : Palgrave Macmillan, 2008 . - xvii, 194 p. : hbk. ; 24 cm.
ISBN : 9780230218888 : 1594 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Industrial procurementCurricular : BBA/MBA/MSM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16436 Hold
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Barcode Call number Media type Location Section Status 32002000282283 HD39.5 C796 2008 Book Main Library General Shelf Available The referral of a lifetime / Templeton, Timothy L. / Berrett-Koehler - 2003
Title : The referral of a lifetime : the networking system that produces botton-line results-- every day! Material Type: printed text Authors: Templeton, Timothy L., Author Edition statement: 1st ed. Publisher: Berrett-Koehler Publication Date: 2003 Pagination: viii, 132 p. Layout: ill., cloth Size: 23 cm. ISBN (or other code): 1576752402 Price: 995 Baht Languages : English (eng) Descriptors: [LCSH]Business networks
[LCSH]Business referrals
[LCSH]Customer relations
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6014 The referral of a lifetime : the networking system that produces botton-line results-- every day! [printed text] / Templeton, Timothy L., Author . - 1st ed. . - San Francisco, CA : Berrett-Koehler, 2003 . - viii, 132 p. : ill., cloth ; 23 cm.
ISBN : 1576752402 : 995 Baht
Languages : English (eng)
Descriptors: [LCSH]Business networks
[LCSH]Business referrals
[LCSH]Customer relations
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6014 Hold
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Barcode Call number Media type Location Section Status 32002000094399 HF5415.55 T45 2003 Book Main Library General Shelf Available Relationship marketing / Varey, Richard J. / John Wiley & Sons - 2002
Title : Relationship marketing : dialogue and networks in the E-Commerce era Material Type: printed text Authors: Varey, Richard J., Author Publisher: John Wiley & Sons Publication Date: 2002 Pagination: x, 217 p. Layout: ill., pbk. Size: 25 cm. ISBN (or other code): 0470843411 Price: 2420 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Marketing
[LCSH]Relationship marketingCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4893 Relationship marketing : dialogue and networks in the E-Commerce era [printed text] / Varey, Richard J., Author . - England : John Wiley & Sons, 2002 . - x, 217 p. : ill., pbk. ; 25 cm.
ISBN : 0470843411 : 2420 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Marketing
[LCSH]Relationship marketingCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4893 Hold
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Barcode Call number Media type Location Section Status 32002000065886 HF5415.55 V37 2002 c.1 Book Graduate Library General Shelf Available 32002000065894 HF5415.55 V37 2002 c.2 Book Main Library General Shelf Available Strategic Six sigma / Smith, Dick / John Wiley & Sons, Inc. - 2002
Title : Strategic Six sigma : best practices from the executive suite Material Type: printed text Authors: Smith, Dick, Author ; Blakeslee, Jerry, Associated Name ; Koonce, Richard, Associated Name Publisher: John Wiley & Sons, Inc. Publication Date: 2002 Pagination: xxvi, 310 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 0471232947 Price: 896 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Industrial management
[LCSH]Organizational effectiveness
[LCSH]Quality control
[LCSH]Six sigma (Quality control standard)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=3999 Strategic Six sigma : best practices from the executive suite [printed text] / Smith, Dick, Author ; Blakeslee, Jerry, Associated Name ; Koonce, Richard, Associated Name . - Hoboken, NJ : John Wiley & Sons, Inc., 2002 . - xxvi, 310 p. : ill., hbk. ; 24 cm.
ISBN : 0471232947 : 896 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Industrial management
[LCSH]Organizational effectiveness
[LCSH]Quality control
[LCSH]Six sigma (Quality control standard)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=3999 Hold
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Barcode Call number Media type Location Section Status 32002000057818 HD58.9 S64 2002 Book Main Library General Shelf Available Successful global account management / Wilson, Kevin / Kogan Page - 2002
Title : Successful global account management : key strategies and tools for managing global customers Material Type: printed text Authors: Wilson, Kevin (1947-), Author ; Miller Heiman Inc., Associated Name ; Reese, Sam (Samuel J.), Associated Name Publisher: Kogan Page Publication Date: 2002 Pagination: xviii, 242 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0749436042 General note: "Miller Heiman." Languages : English (eng) Descriptors: [LCSH]Customer relations Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6017 Successful global account management : key strategies and tools for managing global customers [printed text] / Wilson, Kevin (1947-), Author ; Miller Heiman Inc., Associated Name ; Reese, Sam (Samuel J.), Associated Name . - London, Milford, Ct. : Kogan Page, 2002 . - xviii, 242 p. : ill., cloth ; 24 cm.
ISBN : 0749436042
"Miller Heiman."
Languages : English (eng)
Descriptors: [LCSH]Customer relations Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6017 Hold
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Barcode Call number Media type Location Section Status 32002000094530 HF5415.5 W59 2002 c.1 Book Graduate Library General Shelf Available 32002000095396 HF5415.5 W59 2002 c.2 Book Main Library General Shelf Available Total access / McKenna, Regis / Harvard Business School Press - 2002
Title : Total access : giving customers what they want in an anytime, anywhere world Material Type: printed text Authors: McKenna, Regis, Author Publisher: Harvard Business School Press Publication Date: 2002 Pagination: xv, 252 p. Layout: cloth Size: 24 cm. ISBN (or other code): 1578512441 Price: 1520 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Total access : giving customers what they want in an anytime, anywhere world [printed text] / McKenna, Regis, Author . - Boston, Mass. : Harvard Business School Press, 2002 . - xv, 252 p. : cloth ; 24 cm.
ISBN : 1578512441 : 1520 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Hold
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Barcode Call number Media type Location Section Status 32002000022580 HF5415.5 M3855 2002 c.1 Book Graduate Library General Shelf Available 32002000022572 HF5415.5 M3855 2002 c.2 Book Main Library General Shelf Available The ultimate question / Reichheld, Frederick F. / Harvard Business School Press - 2006
Title : The ultimate question : driving good profits and true growth Material Type: printed text Authors: Reichheld, Frederick F., Author Publisher: Harvard Business School Press Publication Date: 2006 Pagination: xi, 211 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9781591397830 Price: 605 Baht General note: With compliments of Dr. John Christopher Walsh Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]Employee motivation
[LCSH]Leadership
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12844 The ultimate question : driving good profits and true growth [printed text] / Reichheld, Frederick F., Author . - Boston, Mass. : Harvard Business School Press, 2006 . - xi, 211 p. : ill., cloth ; 25 cm.
ISBN : 9781591397830 : 605 Baht
With compliments of Dr. John Christopher Walsh
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]Employee motivation
[LCSH]Leadership
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12844 Hold
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Barcode Call number Media type Location Section Status 32002000222933 HF5415.5 R45 2006 Book Main Library General Shelf Available Why customers come back / Lawfer, Manzie R. / Career Press - 2004
Title : Why customers come back : how to create lasting customer loyalty Material Type: printed text Authors: Lawfer, Manzie R., Author Publisher: Career Press Publication Date: 2004 Pagination: 219 p. Layout: pbk. Size: 23 cm. ISBN (or other code): 1564146952 Price: 795 Baht Languages : English (eng) Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relationsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7849 Why customers come back : how to create lasting customer loyalty [printed text] / Lawfer, Manzie R., Author . - Franklin Lakes, NJ : Career Press, 2004 . - 219 p. : pbk. ; 23 cm.
ISBN : 1564146952 : 795 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer loyalty
[LCSH]Customer relationsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7849 Hold
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Barcode Call number Media type Location Section Status 32002000118404 HF5415.525 L39 2004 Book Main Library General Shelf Available