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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesReprinted Collection. What we want at our university / Walsh, John Christopher / Bangkok : Assumption University - 2005
Collection Title: Reprinted Collection Title : What we want at our university : a comparative study of public and private university students' expectations and perception of service quality in Thailandh(reprinted) Material Type: printed text Authors: Walsh, John Christopher, Author ; Ubol Chandhrarome, Associated Name ; ICEL International Conference on Education Leadership 2005 (2005 : Bangkok), Publisher: Bangkok : Assumption University Publication Date: 2005 Pagination: 7 p. Size: 30 cm. Price: 50 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Quality control
[LCSH]Universities and collegesRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13646 Reprinted Collection. What we want at our university : a comparative study of public and private university students' expectations and perception of service quality in Thailandh(reprinted) [printed text] / Walsh, John Christopher, Author ; Ubol Chandhrarome, Associated Name ; ICEL International Conference on Education Leadership 2005 (2005 : Bangkok), . - Bangkok : Assumption University, 2005 . - 7 p. ; 30 cm.
50 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Quality control
[LCSH]Universities and collegesRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13646 Hold
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Barcode Call number Media type Location Section Status 32002000204840 REP306 2005 c.1 Reprinted Graduate Library Reprint Shelf Available 32002000204857 REP306 2005 c.2 Reprinted Main Library Reprint Shelf Available
Collection Title: SIU Thesis Title : Customers' perceptions towards Advance Info Service Public Company after takeover by Temasek Holding Material Type: printed text Authors: Somjit Sirikesorn, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2006 Pagination: vii, 38 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Chanchai Bunchapattanasakda (Chairperson/Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Member), Dr.Pacapol Anurit (Member), Asst. Prof. Dr.John Walsh (Member). Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12041 SIU Thesis. Customers' perceptions towards Advance Info Service Public Company after takeover by Temasek Holding [printed text] / Somjit Sirikesorn, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2006 . - vii, 38 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Chanchai Bunchapattanasakda (Chairperson/Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Member), Dr.Pacapol Anurit (Member), Asst. Prof. Dr.John Walsh (Member).
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12041 Hold
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Barcode Call number Media type Location Section Status 32002000212504 SIU PS SOM-MBA 2006-02 c.1 SIU Project Study Graduate Library Thesis Corner Available 32002000212512 SIU PS SOM-MBA 2006-02 c.2 SIU Project Study Graduate Library Thesis Corner Available 32002000329506 SIU PS SOM-MBA 2006-02 c.3 SIU Project Study Graduate Library Thesis Corner Available
Collection Title: SIU Thesis Title : Influence of Customer Perceived Value on Behavioral Intention in Ancient City Bed and Breakfast: A Case of Lijiang Ancient City Bed and Breakfast in Yunnan Province, China Material Type: printed text Authors: Gang Chen, Author ; Fuangfa Amponstira, Associated Name ; Eksiri Niyomsilp, Associated Name Publisher: Pathumthani: Shinawatra University Publication Date: 2020 Pagination: x, 158 p. Layout: Tables, ill. Size: 30 cm. Price: 500.00 Baht General note: SIU THE: SOM-PhD-M-2020-08
Thesis. [PhD.[Philosophy in Management]].-- Shinawatra University, 2020Languages : English (eng) Descriptors: [LCSH]Behavior (Psychology)
[LCSH]Cities and towns, Ancient -- China -- Yunnan
[LCSH]Consumer satisfactionKeywords: Ancient City Bed and Breakfast, Behavioral Intention, Customer Perceived Value, Customer Satisfaction Abstract: The objectives of this study were to investigate the influence factors of customer perceived value on behavioral intention of ancient city Bed and Breakfast and to put forward suggestions for the sustainable development of ancient city Bed and Breakfast in Lijiang city, Yunnan province, China. The research was a quantitative research and used a convenient sampling with questionnaires to collect data from 400 Chinese tourists who stayed at least one night in Lijiang city’s ancient city Bed and Breakfast. In this study, the researcher used descriptive statistical method to analyze the data, and inferential statistical methods including Person correlation analysis and multiple regression analysis to test the hypothesis.
The results from the descriptive analysis revealed that the majority of the respondents were female, ages between 26-35 years old, held vocational college or undergraduate, and monthly income between 6,001-8,000 yuan in CNY. In addition, the respondents usually booked the ancient city Bed and Breakfast through the third-party network platforms, most of whom were the first time to stay, and would choose to stay for 4-7 days. 40 percent of the respondents would choose the accommodation price between 200-400 yuan per day.
The results also revealed that five dimensions of customer perceived value had a significant influence on behavioral intention. Among the five dimensions, emotional value was the most important factor influencing tourists’ choice for the stay at ancient city Bed and Breakfast, followed by service value, cultural cognitive value, social value and functional value. Also, customer satisfaction had a significant influence on behavioral intention. The results also revealed that four dimensions of customer perceived value had a significant influence on customer satisfaction, where emotional value had the greatest significant influence on customer satisfaction, followed by functional value, social value and service value. Therefore, the enhancement of customer perceived value would help improve customer satisfaction and establish positive behavioral intention on customers.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=28538 SIU Thesis. Influence of Customer Perceived Value on Behavioral Intention in Ancient City Bed and Breakfast: A Case of Lijiang Ancient City Bed and Breakfast in Yunnan Province, China [printed text] / Gang Chen, Author ; Fuangfa Amponstira, Associated Name ; Eksiri Niyomsilp, Associated Name . - [S.l.] : Pathumthani: Shinawatra University, 2020 . - x, 158 p. : Tables, ill. ; 30 cm.
500.00 Baht
SIU THE: SOM-PhD-M-2020-08
Thesis. [PhD.[Philosophy in Management]].-- Shinawatra University, 2020
Languages : English (eng)
Descriptors: [LCSH]Behavior (Psychology)
[LCSH]Cities and towns, Ancient -- China -- Yunnan
[LCSH]Consumer satisfactionKeywords: Ancient City Bed and Breakfast, Behavioral Intention, Customer Perceived Value, Customer Satisfaction Abstract: The objectives of this study were to investigate the influence factors of customer perceived value on behavioral intention of ancient city Bed and Breakfast and to put forward suggestions for the sustainable development of ancient city Bed and Breakfast in Lijiang city, Yunnan province, China. The research was a quantitative research and used a convenient sampling with questionnaires to collect data from 400 Chinese tourists who stayed at least one night in Lijiang city’s ancient city Bed and Breakfast. In this study, the researcher used descriptive statistical method to analyze the data, and inferential statistical methods including Person correlation analysis and multiple regression analysis to test the hypothesis.
The results from the descriptive analysis revealed that the majority of the respondents were female, ages between 26-35 years old, held vocational college or undergraduate, and monthly income between 6,001-8,000 yuan in CNY. In addition, the respondents usually booked the ancient city Bed and Breakfast through the third-party network platforms, most of whom were the first time to stay, and would choose to stay for 4-7 days. 40 percent of the respondents would choose the accommodation price between 200-400 yuan per day.
The results also revealed that five dimensions of customer perceived value had a significant influence on behavioral intention. Among the five dimensions, emotional value was the most important factor influencing tourists’ choice for the stay at ancient city Bed and Breakfast, followed by service value, cultural cognitive value, social value and functional value. Also, customer satisfaction had a significant influence on behavioral intention. The results also revealed that four dimensions of customer perceived value had a significant influence on customer satisfaction, where emotional value had the greatest significant influence on customer satisfaction, followed by functional value, social value and service value. Therefore, the enhancement of customer perceived value would help improve customer satisfaction and establish positive behavioral intention on customers.Curricular : BBA/MBA/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=28538 Hold
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Barcode Call number Media type Location Section Status 32002000607679 SIU THE: SOM-PhD-M-2020-08 c.2 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000607675 SIU THE: SOM-PhD-M-2020-08 c.1 SIU Thesis and Dissertation Main Library Thesis Corner Available
Collection Title: SIU Thesis Title : Influences on purchase of men's grooming cosmetic and skin care product Material Type: printed text Authors: Piyawat Techapatimanond, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2005 Pagination: 152, [28] p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Prof. Dr.Brain John Corbitt (Chairperson), Asst. Prof. Dr.John Walsh (Member), Dr.Chanchai Bunchapattanasakda (Member), Dr.Pacapol Anurit (Member/Advisor). Languages : English (eng) Descriptors: [LCSH]Consumer behavior
[LCSH]Consumer satisfaction
[LCSH]Cosmetic delivery systems
[LCSH]Cosmetics
[LCSH]Dandies
[LCSH]Grooming for men
[LCSH]Marketing
[LCSH]Men -- Social life and customs
[LCSH]PurchasingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11742 SIU Thesis. Influences on purchase of men's grooming cosmetic and skin care product [printed text] / Piyawat Techapatimanond, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2005 . - 152, [28] p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Prof. Dr.Brain John Corbitt (Chairperson), Asst. Prof. Dr.John Walsh (Member), Dr.Chanchai Bunchapattanasakda (Member), Dr.Pacapol Anurit (Member/Advisor).
Languages : English (eng)
Descriptors: [LCSH]Consumer behavior
[LCSH]Consumer satisfaction
[LCSH]Cosmetic delivery systems
[LCSH]Cosmetics
[LCSH]Dandies
[LCSH]Grooming for men
[LCSH]Marketing
[LCSH]Men -- Social life and customs
[LCSH]PurchasingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11742 Hold
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Barcode Call number Media type Location Section Status 32002000197747 SIU PS SOM-MBA 2005-12 SIU Project Study Graduate Library Thesis Corner Available
Title : The agenda : what every business must do to dominate the decade Material Type: printed text Authors: Hammer, Michael (1948-), Author Edition statement: 1st ed. Publisher: New York : Crown Business Publication Date: 2001 Pagination: xv, 269 p. Layout: cloth Size: 25 cm. ISBN (or other code): 0609609661 Price: 806 Baht Languages : English (eng) Descriptors: [LCSH]Competition
[LCSH]Consumer satisfaction
[LCSH]Organizational change
[LCSH]Organizational effectivenessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=3170 The agenda : what every business must do to dominate the decade [printed text] / Hammer, Michael (1948-), Author . - 1st ed. . - New York : Crown Business, 2001 . - xv, 269 p. : cloth ; 25 cm.
ISBN : 0609609661 : 806 Baht
Languages : English (eng)
Descriptors: [LCSH]Competition
[LCSH]Consumer satisfaction
[LCSH]Organizational change
[LCSH]Organizational effectivenessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=3170 Hold
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Barcode Call number Media type Location Section Status 32002000081073 HD58.8 H3548 2001 Book Main Library Library Counter Available
Title : Building great customer experiences Material Type: printed text Authors: Shaw, Colin (1928-), Author ; Ivens, John, Associated Name Publisher: New York : Palgrave Macmillan Publication Date: 2002 Pagination: xvi, 224 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 0333990137 Price: 1395 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Building great customer experiences [printed text] / Shaw, Colin (1928-), Author ; Ivens, John, Associated Name . - New York : Palgrave Macmillan, 2002 . - xvi, 224 p. : ill., cloth ; 25 cm.
ISBN : 0333990137 : 1395 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Hold
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Barcode Call number Media type Location Section Status 32002000094670 HF5415.5 S53 2002 Book Main Library General Shelf Available
Title : Business process mapping : improving customer satisfaction Material Type: printed text Authors: Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name Publisher: New York : Wiley Publication Date: 2002 Pagination: xv, 300 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471079774 Price: 2750 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Reengineering (Management)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071 Business process mapping : improving customer satisfaction [printed text] / Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name . - New York : Wiley, 2002 . - xv, 300 p. : ill., cloth ; 24 cm.
ISBN : 0471079774 : 2750 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Reengineering (Management)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071 Hold
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Barcode Call number Media type Location Section Status 32002000012169 HF5415.335 J33 2002 c.1 Book Graduate Library General Shelf Available 32002000012177 HF5415.335 J33 2002 c.2 Book Main Library General Shelf Available
Title : The customer delight principle : exceeding customers' expectations for bottom-line success Material Type: printed text Authors: Keiningham, Timothy L., Author ; Vavra, Terry G., Associated Name Publisher: Chicago : McGraw Hill Publication Date: 2001 Pagination: xiv, 192 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 0658010042 Price: 555 Baht General note: "American Marketing Association"
With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavejLanguages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16830 The customer delight principle : exceeding customers' expectations for bottom-line success [printed text] / Keiningham, Timothy L., Author ; Vavra, Terry G., Associated Name . - Chicago : McGraw Hill, 2001 . - xiv, 192 p. : ill., hbk. ; 24 cm.
ISBN : 0658010042 : 555 Baht
"American Marketing Association"
With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16830 Hold
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Barcode Call number Media type Location Section Status 32002000270668 HF5415.335 K276 2001 Book Graduate Library General Shelf Available
Title : When customers think we don't care : ending actions that self-destruct companies, customer service and jobs Material Type: printed text Authors: Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name Edition statement: 2nd ed. Publisher: McGraw-Hill Publication Date: 2002 Pagination: viii, 288 p. Layout: ill., pbk. Size: 21 cm. ISBN (or other code): 0074709305 Price: 524 Baht General note: Previous ed. : published as The enemy within. 1996. Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relationsCurricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244 When customers think we don't care : ending actions that self-destruct companies, customer service and jobs [printed text] / Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name . - 2nd ed. . - Sydney, New York : McGraw-Hill, 2002 . - viii, 288 p. : ill., pbk. ; 21 cm.
ISBN : 0074709305 : 524 Baht
Previous ed. : published as The enemy within. 1996.
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relationsCurricular : BSMT/MSMT/PhDT Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244 Hold
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Barcode Call number Media type Location Section Status 32002000001295 HF5415.5 B83 2002 Book Main Library General Shelf Available
Title : Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes Material Type: printed text Authors: Allen, D. R. (1959-), Author ; Wilburn, Morris (1953-), Associated Name Publisher: ASQ Quality Press Publication Date: 2002 Pagination: xvii, 238 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 0873895010 Price: 500 Baht General note: With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Industrial management
[LCSH]Job satisfaction
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17215 Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes [printed text] / Allen, D. R. (1959-), Author ; Wilburn, Morris (1953-), Associated Name . - Milwaukee, Wis. : ASQ Quality Press, 2002 . - xvii, 238 p. : ill., hbk. ; 24 cm.
ISBN : 0873895010 : 500 Baht
With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Industrial management
[LCSH]Job satisfaction
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17215 Hold
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Barcode Call number Media type Location Section Status 32002000274710 HF5415.335 A425 2002 Book Graduate Library General Shelf Available
Title : Organizational behavior : improving performance and commitment in the workplace Material Type: printed text Authors: Colquitt, Jason A., Author ; Lepine, Jeffery A., Associated Name ; Wesson, Michael J., Associated Name Publisher: Boston : McGraw-Hill/Irwin Publication Date: 2009 Pagination: xxi, 617 p. col. Layout: ill., pbk. Size: 27 cm. ISBN (or other code): 9780071287760 Price: 300 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Job satisfaction
[LCSH]Organizational behavior
[LCSH]Personnel management
[LCSH]Strategic planningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17000 Organizational behavior : improving performance and commitment in the workplace [printed text] / Colquitt, Jason A., Author ; Lepine, Jeffery A., Associated Name ; Wesson, Michael J., Associated Name . - Boston : McGraw-Hill/Irwin, 2009 . - xxi, 617 p. col. : ill., pbk. ; 27 cm.
ISBN : 9780071287760 : 300 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Job satisfaction
[LCSH]Organizational behavior
[LCSH]Personnel management
[LCSH]Strategic planningCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17000 Hold
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Barcode Call number Media type Location Section Status 32002000395036 HD58.7 C722 2009 c.3 Book Graduate Library General Shelf Available 32002000271708 HD58.7 C722 2009 c.1 Book Main Library General Shelf Available 32002000395044 HD58.7 C722 2009 c.2 Book Main Library General Shelf Available
Title : Satisfaction : a behavioral perspective on the consumer Material Type: printed text Authors: Oliver, Richard L., Author Publisher: New York : McGraw Hill Publication Date: 1997 Pagination: xvi, 432 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 0070480257 Price: 970 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Consumer satisfaction -- EvaluationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=741 Satisfaction : a behavioral perspective on the consumer [printed text] / Oliver, Richard L., Author . - New York : McGraw Hill, 1997 . - xvi, 432 p. : ill., hbk. ; 24 cm.
ISBN : 0070480257 : 970 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Consumer satisfaction -- EvaluationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=741 Hold
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Barcode Call number Media type Location Section Status 32002000022770 HF5415.335 O55 1997 c.1 Book Main Library General Shelf Due for return by 10/20/2014 32002000022788 HF5415.335 O55 1997 c.2 Book Main Library Library Counter Available
Title : Total access : giving customers what they want in an anytime, anywhere world Material Type: printed text Authors: McKenna, Regis, Author Publisher: Harvard Business School Press Publication Date: 2002 Pagination: xv, 252 p. Layout: cloth Size: 24 cm. ISBN (or other code): 1578512441 Price: 1520 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Total access : giving customers what they want in an anytime, anywhere world [printed text] / McKenna, Regis, Author . - Boston, Mass. : Harvard Business School Press, 2002 . - xv, 252 p. : cloth ; 24 cm.
ISBN : 1578512441 : 1520 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Hold
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Barcode Call number Media type Location Section Status 32002000022580 HF5415.5 M3855 2002 c.1 Book Graduate Library General Shelf Available 32002000022572 HF5415.5 M3855 2002 c.2 Book Main Library General Shelf Available
Title : The ultimate question : driving good profits and true growth Material Type: printed text Authors: Reichheld, Frederick F., Author Publisher: Harvard Business School Press Publication Date: 2006 Pagination: xi, 211 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9781591397830 Price: 605 Baht General note: With compliments of Dr. John Christopher Walsh Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]Employee motivation
[LCSH]Leadership
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12844 The ultimate question : driving good profits and true growth [printed text] / Reichheld, Frederick F., Author . - Boston, Mass. : Harvard Business School Press, 2006 . - xi, 211 p. : ill., cloth ; 25 cm.
ISBN : 9781591397830 : 605 Baht
With compliments of Dr. John Christopher Walsh
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer loyalty
[LCSH]Customer relations
[LCSH]Employee loyalty
[LCSH]Employee motivation
[LCSH]Leadership
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12844 Hold
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Barcode Call number Media type Location Section Status 32002000222933 HF5415.5 R45 2006 Book Main Library General Shelf Available
