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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesClipping Collection. E-passports ready for boarding / Karnjana Karnjanatawe
Collection Title: Clipping Collection Title : E-passports ready for boarding : Thai of electronic passports among the general public will kick off today Material Type: printed text Authors: Karnjana Karnjanatawe, Author Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Scanning systems
[LCSH]Self-service (Economics)Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11969 Clipping Collection. E-passports ready for boarding : Thai of electronic passports among the general public will kick off today [printed text] / Karnjana Karnjanatawe, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Scanning systems
[LCSH]Self-service (Economics)Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11969 Hold
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Barcode Call number Media type Location Section Status 32002000200418 HD05012B Clipping Graduate Library Clipping Shelf Available
Collection Title: Reprinted Collection Title : Service mindset of CRM installed companies : a case study of Thailandh(reprinted) Material Type: printed text Authors: Pacapol Anurit, Author ; Opas Piansoongnern, Associated Name ; Veera Komalsinghskul, Associated Name Publisher: Bangkok : ICAB Publication Date: 2008 Pagination: 40 p. Size: 30 cm. Price: 50 Baht General note: International Colloquium on Asian Business (ICAB) 2008 : 30th June-3rd July 2008, Bangkok Palace Hotel Bangkok, Thailand Languages : English (eng) Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Customer services -- Case studies
[LCSH]Customer services -- Management
[LCSH]Information technology
[LCSH]Organizational behavior
[LCSH]ServiceRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14164 Reprinted Collection. Service mindset of CRM installed companies : a case study of Thailandh(reprinted) [printed text] / Pacapol Anurit, Author ; Opas Piansoongnern, Associated Name ; Veera Komalsinghskul, Associated Name . - Bangkok : ICAB, 2008 . - 40 p. ; 30 cm.
50 Baht
International Colloquium on Asian Business (ICAB) 2008 : 30th June-3rd July 2008, Bangkok Palace Hotel Bangkok, Thailand
Languages : English (eng)
Descriptors: [LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Customer services -- Case studies
[LCSH]Customer services -- Management
[LCSH]Information technology
[LCSH]Organizational behavior
[LCSH]ServiceRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=14164 Hold
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Barcode Call number Media type Location Section Status 32002000205482 REP326 2008 c.1 Reprinted Graduate Library Reprint Shelf Available 32002000205458 REP326 2008 c.2 Reprinted Main Library Reprint Shelf Available
Collection Title: SIU Thesis Title : Customer order process modeling and redesign Material Type: printed text Authors: Weerawanna Chaiyarod, Author ; Chulalongkorn University. Faculty of Engineering, Associated Name ; จุฬาลงกรณ์มหาวิทยาลัย. บัณฑิตวิทยาลัย, Associated Name Publisher: Bangkok : Chulalongkorn University Publication Date: 2000 Pagination: x, 125 p Layout: ill., tables, hbk. Size: 30 cm. ISBN (or other code): 9743460845 Price: 135 Baht General note: photocopies.
With compliments of Dr. Chuvej Chansa-ngavejLanguages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Industrial procurement
[LCSH]PurchasingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9853 SIU Thesis. Customer order process modeling and redesign [printed text] / Weerawanna Chaiyarod, Author ; Chulalongkorn University. Faculty of Engineering, Associated Name ; จุฬาลงกรณ์มหาวิทยาลัย. บัณฑิตวิทยาลัย, Associated Name . - Bangkok : Chulalongkorn University, 2000 . - x, 125 p : ill., tables, hbk. ; 30 cm.
ISBN : 9743460845 : 135 Baht
photocopies.
With compliments of Dr. Chuvej Chansa-ngavej
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Industrial procurement
[LCSH]PurchasingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9853 Hold
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Barcode Call number Media type Location Section Status 32002000158129 THE HD39.5 W419 2000 Thesis Graduate Library Thesis Corner Available
Collection Title: SIU Thesis Title : Customers' perceptions towards Advance Info Service Public Company after takeover by Temasek Holding Material Type: printed text Authors: Somjit Sirikesorn, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2006 Pagination: vii, 38 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Chanchai Bunchapattanasakda (Chairperson/Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Member), Dr.Pacapol Anurit (Member), Asst. Prof. Dr.John Walsh (Member). Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12041 SIU Thesis. Customers' perceptions towards Advance Info Service Public Company after takeover by Temasek Holding [printed text] / Somjit Sirikesorn, Author ; Chanchai Bunchapattanasakda, Associated Name ; Chuvej Chansa-ngavej, Associated Name . - Bangkok : Shinawatra University, 2006 . - vii, 38 p. charts, tables ; 30 cm.
500 Baht
photocopies. ,Assoc. Prof. Dr.Chuvej Chansa-ngavej (Deputy Dean, School of Management) ; Committee Dr.Chanchai Bunchapattanasakda (Chairperson/Advisor), Assoc. Prof. Dr.Chuvej Chansa-ngavej (Member), Dr.Pacapol Anurit (Member), Asst. Prof. Dr.John Walsh (Member).
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12041 Hold
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Barcode Call number Media type Location Section Status 32002000212504 SIU PS SOM-MBA 2006-02 c.1 SIU Project Study Graduate Library Thesis Corner Available 32002000212512 SIU PS SOM-MBA 2006-02 c.2 SIU Project Study Graduate Library Thesis Corner Available 32002000329506 SIU PS SOM-MBA 2006-02 c.3 SIU Project Study Graduate Library Thesis Corner Available
Collection Title: SIU Thesis Title : A study of service mindset of CRM installed companies Material Type: printed text Authors: Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2007 Pagination: viii, 118 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 SIU Thesis. A study of service mindset of CRM installed companies [printed text] / Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - Bangkok : Shinawatra University, 2007 . - viii, 118 p. charts, tables ; 30 cm.
500 Baht
photocopies.
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 Hold
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Barcode Call number Media type Location Section Status 32002000226850 SIU THE SOM-MBA 2007-01 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000508893 SIU THE SOM-MBA 2007-01.c2 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000235778 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available 32002000235786 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available
Title : Building customer-based project organizations Material Type: printed text Authors: Pinto, Jeffrey K., Author ; Rouhiainen, Pekka (1955-), Associated Name Publisher: New York : John Wiley & Sons Publication Date: 2001 Pagination: xvi, 220 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471385093 Price: 1995 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Project managementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6018 Building customer-based project organizations [printed text] / Pinto, Jeffrey K., Author ; Rouhiainen, Pekka (1955-), Associated Name . - New York : John Wiley & Sons, 2001 . - xvi, 220 p. : ill., cloth ; 24 cm.
ISBN : 0471385093 : 1995 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Project managementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6018 Hold
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Barcode Call number Media type Location Section Status 32002000094381 HD69.P75 P549 2001 Book Main Library General Shelf Available
Title : Building great customer experiences Material Type: printed text Authors: Shaw, Colin (1928-), Author ; Ivens, John, Associated Name Publisher: New York : Palgrave Macmillan Publication Date: 2002 Pagination: xvi, 224 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 0333990137 Price: 1395 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Building great customer experiences [printed text] / Shaw, Colin (1928-), Author ; Ivens, John, Associated Name . - New York : Palgrave Macmillan, 2002 . - xvi, 224 p. : ill., cloth ; 25 cm.
ISBN : 0333990137 : 1395 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]ExperienceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6006 Hold
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Barcode Call number Media type Location Section Status 32002000094670 HF5415.5 S53 2002 Book Main Library General Shelf Available
Title : Customer service : a practical approach Material Type: printed text Authors: Harris, Elaine K., Author Edition statement: 2nd ed. Publisher: Prentice Hall Publication Date: 2000 Pagination: xii, 148, [2] p. Layout: ill., pbk. Size: 26 cm. ISBN (or other code): 0130826650 Price: 2236 Baht Languages : English (eng) Descriptors: [LCSH]Accounting
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2749 Customer service : a practical approach [printed text] / Harris, Elaine K., Author . - 2nd ed. . - Upper Saddle River, NJ : Prentice Hall, 2000 . - xii, 148, [2] p. : ill., pbk. ; 26 cm.
ISBN : 0130826650 : 2236 Baht
Languages : English (eng)
Descriptors: [LCSH]Accounting
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2749 Hold
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Barcode Call number Media type Location Section Status 32002000031409 HF5415.5 H2897 2000 Book Graduate Library General Shelf Available
Title : Customer service skills for success Material Type: printed text Authors: Lucas, Robert W., Author Edition statement: 4th ed. Publisher: Boston : McGraw-Hill Publication Date: 2009 Pagination: xx, 294 p. Layout: ill. (some col.), pbk. Size: 26 cm. ISBN (or other code): 9780071277501 Price: 630 Baht Languages : English (eng) Descriptors: [LCSH]Customer services Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16933 Customer service skills for success [printed text] / Lucas, Robert W., Author . - 4th ed. . - Boston : McGraw-Hill, 2009 . - xx, 294 p. : ill. (some col.), pbk. ; 26 cm.
ISBN : 9780071277501 : 630 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16933 Hold
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Barcode Call number Media type Location Section Status 32002000270270 HF5415.5 L933 2009 Book Main Library General Shelf Available
Title : Customers as partners : building relationships that last Material Type: printed text Authors: Bell, Chip R., Author Edition statement: 1st ed. Publisher: San Francisco : Berrett-Koehler Publication Date: 1994 Pagination: xv, 235 p. Layout: hbk. Size: 25 cm. ISBN (or other code): 1881052540 Price: 1996 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5081 Customers as partners : building relationships that last [printed text] / Bell, Chip R., Author . - 1st ed. . - San Francisco : Berrett-Koehler, 1994 . - xv, 235 p. : hbk. ; 25 cm.
ISBN : 1881052540 : 1996 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5081 Hold
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Barcode Call number Media type Location Section Status 32002000112605 HF5415.5 B434 1994 c.1 Book Graduate Library General Shelf Available 32002000112613 HF5415.5 B434 1994 c.2 Book Main Library Library Counter Available
Title : Delivering quality service : balancing customer perceptions and expectations Material Type: printed text Authors: Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name Publisher: Free Press Publication Date: 1990 Pagination: xii, 226 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9780029357019 Price: 1122 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Service industries -- Quality control -- Mathematical modelsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898 Delivering quality service : balancing customer perceptions and expectations [printed text] / Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name . - London, New York : Free Press, 1990 . - xii, 226 p. : ill., cloth ; 25 cm.
ISBN : 9780029357019 : 1122 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Service industries -- Quality control -- Mathematical modelsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898 Hold
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Barcode Call number Media type Location Section Status 32002000210300 HF5415.5 Z48 1990 Book Graduate Library General Shelf Available
Title : Effective customer care Material Type: printed text Authors: Wellington, Patricia, Author Publisher: London : Kogan Page Publication Date: 2010 Series: Sunday Times Creating Success Pagination: xiv, 130 p. Layout: ill., pbk. Size: 22 cm. ISBN (or other code): 9780749459970 Price: 584 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Case studies
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17354 Effective customer care [printed text] / Wellington, Patricia, Author . - , 2010 . - xiv, 130 p. : ill., pbk. ; 22 cm.. - (Sunday Times Creating Success) .
ISBN : 9780749459970 : 584 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Case studies
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17354 Hold
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Barcode Call number Media type Location Section Status 32002000290468 HF5415.5 W452 2010 Book Main Library General Shelf Available
Title : Fish! : a remarkable way to boost morale and improve results Material Type: printed text Authors: Lundin, Stephen C. (1941-), Author ; Christensen, John (1959-), Associated Name ; Paul, Harry (1950-), Associated Name Publisher: London : Hodder & Stoughton Publication Date: 2000 Pagination: 112 p. Layout: pbk. Size: 20 cm. ISBN (or other code): 0340822392 Price: 293 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Employee motivationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4026 Fish! : a remarkable way to boost morale and improve results [printed text] / Lundin, Stephen C. (1941-), Author ; Christensen, John (1959-), Associated Name ; Paul, Harry (1950-), Associated Name . - London : Hodder & Stoughton, 2000 . - 112 p. : pbk. ; 20 cm.
ISBN : 0340822392 : 293 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Employee motivationCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4026 Hold
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Barcode Call number Media type Location Section Status 32002000056729 HF5549.5.M63 L86 2000 Book Main Library General Shelf Available
Title : The future of competition : co-creating unique value with customers Material Type: printed text Authors: Prahalad, C. K., Author ; Ramaswamy, Venkat, Associated Name Publisher: Harvard Business School Press Publication Date: 2004 Pagination: xiii, 257 p. Layout: ill., hbk. Size: 25 cm. ISBN (or other code): 1578519535 Price: 1214 Baht Languages : English (eng) Descriptors: [LCSH]Competition
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]Economic value added
[LCSH]Strategic planning
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7208 The future of competition : co-creating unique value with customers [printed text] / Prahalad, C. K., Author ; Ramaswamy, Venkat, Associated Name . - Boston, Mass. : Harvard Business School Press, 2004 . - xiii, 257 p. : ill., hbk. ; 25 cm.
ISBN : 1578519535 : 1214 Baht
Languages : English (eng)
Descriptors: [LCSH]Competition
[LCSH]Customer relations
[LCSH]Customer services
[LCSH]Economic value added
[LCSH]Strategic planning
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=7208 Hold
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Barcode Call number Media type Location Section Status 32002000114866 HD41 P73 2004 Book Main Library General Shelf Available
Title : The innovator's dilemma : when new technologies cause great firms to fail Material Type: printed text Authors: Christensen, Clayton M., Author Publisher: Harvard Business School Press Publication Date: 1997 Series: Management of innovation and change series Pagination: xxiv, 225 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 9780875845852 Price: 1170 Baht Languages : English (eng) Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12898 The innovator's dilemma : when new technologies cause great firms to fail [printed text] / Christensen, Clayton M., Author . - , 1997 . - xxiv, 225 p. : ill., cloth ; 24 cm.. - (Management of innovation and change series) .
ISBN : 9780875845852 : 1170 Baht
Languages : English (eng)
Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12898 Hold
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Barcode Call number Media type Location Section Status 32002000224236 HD53 C49 1997 Book Main Library Library Counter Available
