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The innovator's dilemma / Christensen, Clayton M. / New York : HarperBusiness - 2000
Title : The innovator's dilemma : the revolutionary national bestseller that changed the way we do business Material Type: printed text Authors: Christensen, Clayton M., Author Publisher: New York : HarperBusiness Publication Date: 2000 Pagination: xxxii, 286 p. Layout: ill., pbk. Size: 21 cm. ISBN (or other code): 9780060521998 Price: 810 Baht General note: "Revised, updated, and with a new chapter"--Cover. Languages : English (eng) Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BSCS Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9231 The innovator's dilemma : the revolutionary national bestseller that changed the way we do business [printed text] / Christensen, Clayton M., Author . - New York : HarperBusiness, 2000 . - xxxii, 286 p. : ill., pbk. ; 21 cm.
ISBN : 9780060521998 : 810 Baht
"Revised, updated, and with a new chapter"--Cover.
Languages : English (eng)
Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BSCS Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9231 Hold
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Barcode Call number Media type Location Section Status 32002000152171 HD53 C49 2000 c.1 Book Main Library General Shelf Available The innovator's solution / Christensen, Clayton M. / Harvard Business School Press - 2003
Title : The innovator's solution : creating and sustaining successful growth Material Type: printed text Authors: Christensen, Clayton M., Author ; Raynor, Michael E., Associated Name Publisher: Harvard Business School Press Publication Date: 2003 Pagination: x, 304 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9781578518524 Price: 1213 Baht Languages : English (eng) Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12985 The innovator's solution : creating and sustaining successful growth [printed text] / Christensen, Clayton M., Author ; Raynor, Michael E., Associated Name . - Boston, Mass. : Harvard Business School Press, 2003 . - x, 304 p. : ill., cloth ; 25 cm.
ISBN : 9781578518524 : 1213 Baht
Languages : English (eng)
Descriptors: [LCSH]Creative ability in business
[LCSH]Customer services
[LCSH]Industrial management
[LCSH]Success in businessCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12985 Hold
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Barcode Call number Media type Location Section Status 32002000225555 HD53 C491 2003 Book Main Library Library Counter Available 32002000541993 HD53 C491 2003 c.2 Book Main Library Library Counter Available Service management and marketing / Gronroos, Christian / John Wiley & Sons - 2007
Title : Service management and marketing : customer management in service competition Material Type: printed text Authors: Gronroos, Christian (1947-), Author Edition statement: 3rd ed. Publisher: John Wiley & Sons Publication Date: 2007 Pagination: x, 483 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 9780470028629 Price: 810 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Service industries -- MarketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12653 Service management and marketing : customer management in service competition [printed text] / Gronroos, Christian (1947-), Author . - 3rd ed. . - Chichester, West Sussex, England, Hoboken, NJ : John Wiley & Sons, 2007 . - x, 483 p. : ill., pbk. ; 24 cm.
ISBN : 9780470028629 : 810 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Service industries -- MarketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12653 Hold
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Barcode Call number Media type Location Section Status 32002000220424 HD9980.5 G876 2007 Book Main Library General Shelf Available Total access / McKenna, Regis / Harvard Business School Press - 2002
Title : Total access : giving customers what they want in an anytime, anywhere world Material Type: printed text Authors: McKenna, Regis, Author Publisher: Harvard Business School Press Publication Date: 2002 Pagination: xv, 252 p. Layout: cloth Size: 24 cm. ISBN (or other code): 1578512441 Price: 1520 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Total access : giving customers what they want in an anytime, anywhere world [printed text] / McKenna, Regis, Author . - Boston, Mass. : Harvard Business School Press, 2002 . - xv, 252 p. : cloth ; 24 cm.
ISBN : 1578512441 : 1520 Baht
Languages : English (eng)
Descriptors: [LCSH]Consumer satisfaction
[LCSH]Customer relations
[LCSH]Customer servicesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738 Hold
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Barcode Call number Media type Location Section Status 32002000022580 HF5415.5 M3855 2002 c.1 Book Graduate Library General Shelf Available 32002000022572 HF5415.5 M3855 2002 c.2 Book Main Library General Shelf Available Winning at service / Schmidt, Waldemar / Wiley - 2003
Title : Winning at service : lessons from service leaders Material Type: printed text Authors: Schmidt, Waldemar, Author ; Adler, Gordon (1954-), Associated Name ; Weering, Els van, Associated Name Publisher: Wiley Publication Date: 2003 Pagination: xv, 184 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0470848235 Price: 1350 Baht General note: Includes index. Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Customer services -- Case studiesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6005 Winning at service : lessons from service leaders [printed text] / Schmidt, Waldemar, Author ; Adler, Gordon (1954-), Associated Name ; Weering, Els van, Associated Name . - Chichester : Wiley, 2003 . - xv, 184 p. : ill., cloth ; 24 cm.
ISBN : 0470848235 : 1350 Baht
Includes index.
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Customer services -- Case studiesCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6005 Hold
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Barcode Call number Media type Location Section Status 32002000094662 HF5415.5 S32 2003 Book Main Library General Shelf Available Workforce / Diamond, Harriet / Steck-Vaughn - 1997
Title : Workforce : building success, customer service Material Type: printed text Authors: Diamond, Harriet, Author Publisher: Steck-Vaughn Publication Date: 1997 Pagination: 92 p. Layout: ill., pbk. Size: 28 cm. ISBN (or other code): 9780817265212 Price: 918 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]English language -- Business English -- Problems, exercises, etc
[LCSH]SuccessCurricular : MTEIL Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16254 Workforce : building success, customer service [printed text] / Diamond, Harriet, Author . - Austin, TX : Steck-Vaughn, 1997 . - 92 p. : ill., pbk. ; 28 cm.
ISBN : 9780817265212 : 918 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]English language -- Business English -- Problems, exercises, etc
[LCSH]SuccessCurricular : MTEIL Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16254 Hold
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Barcode Call number Media type Location Section Status 32002000280865 PE1115 W925 1997 Book Graduate Library General Shelf Available