Available item(s) by this author

Business process mapping / Jacka, J. Mike / New York : Wiley - 2002

Public ISBD No review available on this record. Title : Business process mapping : improving customer satisfaction Material Type: printed text Authors: Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name Publisher: New York : Wiley Publication Date: 2002 Pagination: xv, 300 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471079774 Price: 2750 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Reengineering (Management) Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071 Business process mapping : improving customer satisfaction [printed text] / Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name . - New York : Wiley, 2002 . - xv, 300 p. : ill., cloth ; 24 cm. ISBN : 0471079774 : 2750 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Reengineering (Management) Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071

Hold

Place a hold on this item

Copies

Barcode	Call number	Media type	Location	Section	Status
32002000012169	HF5415.335 J33 2002 c.1	Book	Graduate Library	General Shelf	Available
32002000012177	HF5415.335 J33 2002 c.2	Book	Main Library	General Shelf	Available