Title :	Total access : giving customers what they want in an anytime, anywhere world
Material Type:	printed text
Authors:	McKenna, Regis, Author
Publisher:	Harvard Business School Press
Publication Date:	2002
Pagination:	xv, 252 p.
Layout:	cloth
Size:	24 cm.
ISBN (or other code):	1578512441
Price:	1520 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Customer services
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738

Total access : giving customers what they want in an anytime, anywhere world [printed text] / McKenna, Regis, Author . - Boston, Mass. : Harvard Business School Press, 2002 . - xv, 252 p. : cloth ; 24 cm.
ISBN : 1578512441 : 1520 Baht
Languages : English (eng)

Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Customer services
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=738