Delivering satisfaction and service quality / Hernon, Peter / Chicago : American Library Association - 2001

Public ISBD No review available on this record. Title : Delivering satisfaction and service quality : a customer-based approach for libraries Material Type: printed text Authors: Hernon, Peter, Author ; Whitman, John R., Associated Name Publisher: Chicago : American Library Association Publication Date: 2001 Pagination: xiv, 181 p. Layout: ill., pbk. Size: 28 cm. ISBN (or other code): 083890789X Price: 1720 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction -- United States [LCSH]Reference services (Libraries) -- United States -- Management Curricular : BALA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5702 Delivering satisfaction and service quality : a customer-based approach for libraries [printed text] / Hernon, Peter, Author ; Whitman, John R., Associated Name . - Chicago : American Library Association, 2001 . - xiv, 181 p. : ill., pbk. ; 28 cm. ISBN : 083890789X : 1720 Baht Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction -- United States [LCSH]Reference services (Libraries) -- United States -- Management Curricular : BALA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5702

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Barcode	Call number	Media type	Location	Section	Status
32002000075190	Z711 H455 2001	Book	Main Library	General Shelf	Available