Title :	Delivering satisfaction and service quality : a customer-based approach for libraries
Material Type:	printed text
Authors:	Hernon, Peter, Author ; Whitman, John R., Associated Name
Publisher:	Chicago : American Library Association
Publication Date:	2001
Pagination:	xiv, 181 p.
Layout:	ill., pbk.
Size:	28 cm.
ISBN (or other code):	083890789X
Price:	1720 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Consumer satisfaction -- United States [LCSH]Reference services (Libraries) -- United States -- Management
Curricular :	BALA
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5702

Delivering satisfaction and service quality : a customer-based approach for libraries [printed text] / Hernon, Peter, Author ; Whitman, John R., Associated Name . - Chicago : American Library Association, 2001 . - xiv, 181 p. : ill., pbk. ; 28 cm.
ISBN : 083890789X : 1720 Baht
Languages : English (eng)

Descriptors:	[LCSH]Consumer satisfaction -- United States [LCSH]Reference services (Libraries) -- United States -- Management
Curricular :	BALA
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5702