Title :	Service management : strategy and leadership in service business
Material Type:	printed text
Authors:	Normann, Richard (1943-), Author
Edition statement:	3rd ed.
Publisher:	John Wiley & Sons
Publication Date:	2000
Pagination:	xix, 234 p.
Layout:	ill., pbk.
Size:	23 cm.
ISBN (or other code):	0471494399
Price:	1494 Baht
General note:	Previous ed. : 1991.
Languages :	English (eng)
Descriptors:	[LCSH]Service industries -- Management [LCSH]Strategic planning
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=49

Service management : strategy and leadership in service business [printed text] / Normann, Richard (1943-), Author  . -  3rd ed. . - Chichester : John Wiley & Sons, 2000 . - xix, 234 p. : ill., pbk. ; 23 cm.
ISBN : 0471494399 : 1494 Baht
Previous ed. : 1991.
Languages : English (eng)

Descriptors:	[LCSH]Service industries -- Management [LCSH]Strategic planning
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=49