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SIU IS. Factor affecting patient satisfaction upon private hospital / Myint, Nwe Ni / Bangkok : Shinawatra University - c2014

Public ISBD No review available on this record. Collection Title: SIU IS Title : Factor affecting patient satisfaction upon private hospital Material Type: printed text Authors: Myint, Nwe Ni, Author Publisher: Bangkok : Shinawatra University Publication Date: c2014 Pagination: iv, 30 p. Size: 30 cm. Price: 500.00 General note: IS (MS. (MBA))--Shinawatra University, 2014 Languages : English (eng) Descriptors: [LCSH]Communication [LCSH]Patient satisfaction [LCSH]Service Quality Class number: SIU IS SOM-MBA-2014-M10 Abstract: Patient satisfaction is perhaps the most critical issue for healthcare providers. Health care organizations are working in an aggressive competitive environment. Theses days hospitals need to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their need. Patients' feedbck is the most vuluable asset to escalate the overall service quality, to enable organizational learning and development and to provide a great foreseeable opportunity. The main aims of this study was determine the patient satisfaction with the private Hospital. Methods of data collection is the semi-structure face-to-face in-depth interviews with the patients of the hospitalใ The data was content analyzed from using key selected customer who visited for consultation. From this study, it was found that patients healtcare service, laboratories service reception on staff service welfare service provided by the hospital to the patients, all formulated a significant impact on the overall patient satisfaction. The finding also discovered that private hospitals had higher overall patient satisfaction and healtcare quality than that of the public (government) hospitals. Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25133 SIU IS. Factor affecting patient satisfaction upon private hospital [printed text] / Myint, Nwe Ni, Author . - Bangkok : Shinawatra University, c2014 . - iv, 30 p. ; 30 cm. 500.00 IS (MS. (MBA))--Shinawatra University, 2014 Languages : English (eng) Descriptors: [LCSH]Communication [LCSH]Patient satisfaction [LCSH]Service Quality Class number: SIU IS SOM-MBA-2014-M10 Abstract: Patient satisfaction is perhaps the most critical issue for healthcare providers. Health care organizations are working in an aggressive competitive environment. Theses days hospitals need to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their need. Patients' feedbck is the most vuluable asset to escalate the overall service quality, to enable organizational learning and development and to provide a great foreseeable opportunity. The main aims of this study was determine the patient satisfaction with the private Hospital. Methods of data collection is the semi-structure face-to-face in-depth interviews with the patients of the hospitalใ The data was content analyzed from using key selected customer who visited for consultation. From this study, it was found that patients healtcare service, laboratories service reception on staff service welfare service provided by the hospital to the patients, all formulated a significant impact on the overall patient satisfaction. The finding also discovered that private hospitals had higher overall patient satisfaction and healtcare quality than that of the public (government) hospitals. Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=25133

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Barcode	Call number	Media type	Location	Section	Status
320022000351500	SIU IS SOM-MBA-2014-M10	Thesis	Graduate Library	General Shelf	Not for loan