Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes [printed text] / Allen, D. R. (1959-), Author ; Wilburn, Morris (1953-), Associated Name . - Milwaukee, Wis. : ASQ Quality Press, 2002 . - xvii, 238 p. : ill., hbk. ; 24 cm. ISBN : 0873895010 : 500 Baht With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej Languages : English ( eng) |  |
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