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Add the result to your basket Make a suggestion Refine your search Apply to external sourcesClipping Collection. It's all about the customer / Waltham, Tony
Collection Title: Clipping Collection Title : It's all about the customer : how businesses can ensure that they get their 'return on customer' to maximize profits Material Type: printed text Authors: Waltham, Tony, Author Languages : English (eng) Descriptors: [LCSH]Customer equity -- Management
[LCSH]Customer loyalty
[LCSH]Customer relations -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11932 Clipping Collection. It's all about the customer : how businesses can ensure that they get their 'return on customer' to maximize profits [printed text] / Waltham, Tony, Author . - [s.d.].
Languages : English (eng)
Descriptors: [LCSH]Customer equity -- Management
[LCSH]Customer loyalty
[LCSH]Customer relations -- Management
[LCSH]Customer Relationship ManagementRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11932 Hold
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Barcode Call number Media type Location Section Status 32002000200129 HF05002B Clipping Graduate Library Clipping Shelf Available Clipping Collection. กรณีศึกษาเอไอเอส การบริหารความสัมพันธ์กับลูกค้า
Collection Title: Clipping Collection Title : กรณีศึกษาเอไอเอส การบริหารความสัมพันธ์กับลูกค้า Material Type: electronic document Languages : Thai (tha) Descriptors: [LCSH]Customer relations -- Management
[LCSH]การบริหาร
[LCSH]การบริหารคุณภาพโดยรวม
[LCSH]ความสัมพันธ์กับลูกค้า
[LCSH]บริการลูกค้าRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9686 Clipping Collection. กรณีศึกษาเอไอเอส การบริหารความสัมพันธ์กับลูกค้า [electronic document] . - [s.d.].
Languages : Thai (tha)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]การบริหาร
[LCSH]การบริหารคุณภาพโดยรวม
[LCSH]ความสัมพันธ์กับลูกค้า
[LCSH]บริการลูกค้าRecord link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=9686 Hold
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Barcode Call number Media type Location Section Status 32002000087930 HF04006 Clipping Main Library Clipping Shelf Available
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Barcode Call number Media type Location Section Status 32002000198075 SIU SS SOT-MSMT 2005-02 c.1 SIU Special Study Graduate Library Thesis Corner Available 32002000198083 SIU SS SOT-MSMT 2005-02 c.2 SIU Special Study Graduate Library Thesis Corner Available 32002000284552 SIU SS SOT-MSMT 2005-02 c.3 SIU Special Study Graduate Library Thesis Corner Available
Collection Title: SIU Thesis Title : A study of service mindset of CRM installed companies Material Type: printed text Authors: Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok : Shinawatra University Publication Date: 2007 Pagination: viii, 118 p. charts, tables Size: 30 cm. Price: 500 Baht General note: photocopies. Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 SIU Thesis. A study of service mindset of CRM installed companies [printed text] / Veera Komalsinghskul, Author ; Boonwa Thampitakkul, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - Bangkok : Shinawatra University, 2007 . - viii, 118 p. charts, tables ; 30 cm.
500 Baht
photocopies.
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Customer Relationship Management
[LCSH]Customer services
[LCSH]Organizational behavior
[LCSH]Technology -- Management
[LCSH]Technology managementCurricular : MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=13060 Hold
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Barcode Call number Media type Location Section Status 32002000226850 SIU THE SOM-MBA 2007-01 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000508893 SIU THE SOM-MBA 2007-01.c2 SIU Thesis and Dissertation Graduate Library Thesis Corner Available 32002000235778 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available 32002000235786 SIU THE SOM-MBA 2007-01 SIU CD Master Main Library Library Counter Available
Title : The competitive advantage of customer centricity : using customer centricity to deliver sustainable success Material Type: printed text Authors: Sathit Parniangtong, Author Publisher: Bangkok : Sasin Graduate Institute of Business Administration of Chulalongkorn University Publication Date: 2010 Pagination: xiii, 371 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 9786165510981 Price: 1000 Baht General note: With compliments of Mr.Kittiratt Na-Ranong Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17523 The competitive advantage of customer centricity : using customer centricity to deliver sustainable success [printed text] / Sathit Parniangtong, Author . - Bangkok : Sasin Graduate Institute of Business Administration of Chulalongkorn University, 2010 . - xiii, 371 p. : ill., hbk. ; 24 cm.
ISBN : 9786165510981 : 1000 Baht
With compliments of Mr.Kittiratt Na-Ranong
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17523 Hold
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Barcode Call number Media type Location Section Status 32002000290658 HF5415.5 S253 2010 Book Main Library General Shelf Available
Title : The CRM handbook : a business guide to customer relationship management Material Type: printed text Authors: Dyche, Jill, Author Publisher: Boston : Addison-Wesley Publication Date: 2002 Series: Addison-Wesley information technology series Pagination: xxiv, 307 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 0201730626 Price: 1760 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2329 The CRM handbook : a business guide to customer relationship management [printed text] / Dyche, Jill, Author . - , 2002 . - xxiv, 307 p. : ill., pbk. ; 24 cm.. - (Addison-Wesley information technology series) .
ISBN : 0201730626 : 1760 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2329 Hold
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Barcode Call number Media type Location Section Status 32002000033090 HF5415.5 D93 2002 c.1 Book Graduate Library General Shelf Available 32002000033108 HF5415.5 D93 2002 c.2 Book Main Library General Shelf Available
Title : The CRM project management handbook : building realistic expectations and managing risk Material Type: printed text Authors: Gentle, Michael (1957-), Author Publisher: Kogan Page Publication Date: 2003 Pagination: xii, 227 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 0749438983 Price: 1436 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4005 The CRM project management handbook : building realistic expectations and managing risk [printed text] / Gentle, Michael (1957-), Author . - Sterling, VA : Kogan Page, 2003 . - xii, 227 p. : ill., pbk. ; 24 cm.
ISBN : 0749438983 : 1436 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=4005 Hold
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Barcode Call number Media type Location Section Status 32002000057586 HF541.5 G456 2003 Book Main Library General Shelf Available
Title : CRM at the speed of light : capturing and keeping customers in Internet real time Material Type: printed text Authors: Greenberg, Paul, Author Publisher: New York : McGraw-Hill/Osborne Publication Date: 2002 Pagination: xvi, 480 p. Layout: ill., cloth Size: 23 cm. ISBN (or other code): 0072224169 Price: 815 Baht General note: Includes index. Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Electronic commerceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2247 CRM at the speed of light : capturing and keeping customers in Internet real time [printed text] / Greenberg, Paul, Author . - New York : McGraw-Hill/Osborne, 2002 . - xvi, 480 p. : ill., cloth ; 23 cm.
ISBN : 0072224169 : 815 Baht
Includes index.
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Electronic commerceCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2247 Hold
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Barcode Call number Media type Location Section Status 32002000015873 HF5415.5 G74 2002 Book Graduate Library General Shelf Available
Title : Customer experience management : a revolutionary approach to connecting with your customers Material Type: printed text Authors: Schmitt, Bernd, Author Publisher: New York : Wiley Publication Date: 2003 Pagination: xiv, 242 p. Layout: ill., cloth Size: 24 cm. ISBN (or other code): 0471237744 Price: 950 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5996 Customer experience management : a revolutionary approach to connecting with your customers [printed text] / Schmitt, Bernd, Author . - New York : Wiley, 2003 . - xiv, 242 p. : ill., cloth ; 24 cm.
ISBN : 0471237744 : 950 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations
[LCSH]Customer relations -- Management
[LCSH]Relationship marketingCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=5996 Hold
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Barcode Call number Media type Location Section Status 32002000094696 HF5415.55 S35 2003 Book Main Library General Shelf Available
Title : The customer management scorecard : managing CRM for profit Material Type: printed text Authors: Woodcock, Neil, Author ; Foss, Bryan, Associated Name ; Stone, Merlin (1948-), Associated Name Publisher: Kogan Page Publication Date: 2003 Pagination: xviii, 428 p. Layout: ill., hbk. Size: 25 cm. ISBN (or other code): 0749438959 Price: 2595 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6001 The customer management scorecard : managing CRM for profit [printed text] / Woodcock, Neil, Author ; Foss, Bryan, Associated Name ; Stone, Merlin (1948-), Associated Name . - London, Sterling, VA : Kogan Page, 2003 . - xviii, 428 p. : ill., hbk. ; 25 cm.
ISBN : 0749438959 : 2595 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=6001 Hold
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Barcode Call number Media type Location Section Status 32002000094571 HF5415.5 W66 2003 Book Main Library General Shelf Available
Title : Customer relationship management : creating competitive advantage through win-win relationship strategies Material Type: printed text Authors: Storbacka, Kaj, Author ; Lehtinen, Jarmo, Associated Name Publisher: McGraw-Hill Publication Date: 2001 Pagination: x, 160 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9780071188616 Price: 1100 Baht Languages : English (eng) Descriptors: [LCSH]Competition
[LCSH]Customer relations -- Management
[LCSH]Customer services -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=879 Customer relationship management : creating competitive advantage through win-win relationship strategies [printed text] / Storbacka, Kaj, Author ; Lehtinen, Jarmo, Associated Name . - Singapore, Boston : McGraw-Hill, 2001 . - x, 160 p. : ill., cloth ; 25 cm.
ISBN : 9780071188616 : 1100 Baht
Languages : English (eng)
Descriptors: [LCSH]Competition
[LCSH]Customer relations -- Management
[LCSH]Customer services -- ManagementCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=879 Hold
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Barcode Call number Media type Location Section Status 32002000018729 HF5415.5 S78 2001 c.1 Book Graduate Library General Shelf Available 32002000018737 HF5415.5 S78 2001 c.2 Book Main Library General Shelf Available 32002000232247 HF5415.5 S78 2001 c.3 Book Main Library General Shelf Available
Title : Customer relationship management : getting it right! Material Type: printed text Authors: Kincaid, Judith W., Author Publisher: Prentice Hall PTR Publication Date: 2003 Series: Hewlett-Packard professional books Pagination: xxvii, 480 p. Layout: ill., pbk. Size: 24 cm. ISBN (or other code): 013035211X Price: 832 Baht General note: Includes index. Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17344 Customer relationship management : getting it right! [printed text] / Kincaid, Judith W., Author . - , 2003 . - xxvii, 480 p. : ill., pbk. ; 24 cm.. - (Hewlett-Packard professional books) .
ISBN : 013035211X : 832 Baht
Includes index.
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17344 Hold
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Barcode Call number Media type Location Section Status 32002000275949 HF5415.5 K512 2003 Book Main Library General Shelf Available
Title : Essentials of CRM : a guide to customer relationship management Material Type: printed text Authors: Bergeron, Bryan P., Author Publisher: New York : John Wiley & Sons Publication Date: 2002 Series: Essentials series Pagination: xiii, 220 p. Layout: ill., pbk. Size: 23 cm. ISBN (or other code): 0471206032 Price: 1650 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=784 Essentials of CRM : a guide to customer relationship management [printed text] / Bergeron, Bryan P., Author . - , 2002 . - xiii, 220 p. : ill., pbk. ; 23 cm.. - (Essentials series) .
ISBN : 0471206032 : 1650 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=784 Hold
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Barcode Call number Media type Location Section Status 32002000022366 HF5415.5 B454 2002 c.1 Book Graduate Library General Shelf Available 32002000022358 HF5415.5 B454 2002 c.2 Book Main Library General Shelf Available
Title : Harvard business review on customer relationship management. Material Type: printed text Authors: Harvard Business School Press, Author ; Harvard Business School Publishing Corporation, Associated Name Publisher: Boston : Harvard Business School Pub. Corp. Publication Date: 2001 Series: The Harvard business review paperback series Pagination: vii, 192 p. Layout: ill., pbk. Size: 22 cm. ISBN (or other code): 1578516994 Price: 858 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2492 Harvard business review on customer relationship management. [printed text] / Harvard Business School Press, Author ; Harvard Business School Publishing Corporation, Associated Name . - , 2001 . - vii, 192 p. : ill., pbk. ; 22 cm.. - (The Harvard business review paperback series) .
ISBN : 1578516994 : 858 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2492 Hold
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Barcode Call number Media type Location Section Status 32002000045789 HF5414.5 H37 2001 Book Main Library General Shelf Available
Title : Managing services : using technology to create value Material Type: printed text Authors: Davis, Mark M., Author ; Heineke, Janelle N., Associated Name Edition statement: Intn. ed. Publisher: Boston : McGraw-Hill/Irwin Publication Date: 2003 Pagination: xvii, 443 p. Layout: ill., pbk. Size: 26 cm. ISBN (or other code): 9780071194778 Price: 1035 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management
[LCSH]Service industries -- Technological innovations -- Management
[LCSH]Value analysis (Cost control)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570 Managing services : using technology to create value [printed text] / Davis, Mark M., Author ; Heineke, Janelle N., Associated Name . - Intn. ed. . - Boston : McGraw-Hill/Irwin, 2003 . - xvii, 443 p. : ill., pbk. ; 26 cm.
ISBN : 9780071194778 : 1035 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer relations -- Management
[LCSH]Service industries -- Technological innovations -- Management
[LCSH]Value analysis (Cost control)Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570 Hold
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Barcode Call number Media type Location Section Status 32002000218626 HD9980.5 D263 2003 Book Main Library Library Counter Available
