Title :	CRM at the speed of light : capturing and keeping customers in Internet real time
Material Type:	printed text
Authors:	Greenberg, Paul, Author
Publisher:	New York : McGraw-Hill/Osborne
Publication Date:	2002
Pagination:	xvi, 480 p.
Layout:	ill., cloth
Size:	23 cm.
ISBN (or other code):	0072224169
Price:	815 Baht
General note:	Includes index.
Languages :	English (eng)
Descriptors:	[LCSH]Customer relations -- Management [LCSH]Electronic commerce
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2247

CRM at the speed of light : capturing and keeping customers in Internet real time [printed text] / Greenberg, Paul, Author . - New York : McGraw-Hill/Osborne, 2002 . - xvi, 480 p. : ill., cloth ; 23 cm.
ISBN : 0072224169 : 815 Baht
Includes index.
Languages : English (eng)

Descriptors:	[LCSH]Customer relations -- Management [LCSH]Electronic commerce
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2247