Title :	When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Material Type:	printed text
Authors:	Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name
Edition statement:	2nd ed.
Publisher:	McGraw-Hill
Publication Date:	2002
Pagination:	viii, 288 p.
Layout:	ill., pbk.
Size:	21 cm.
ISBN (or other code):	0074709305
Price:	524 Baht
General note:	Previous ed. : published as The enemy within. 1996.
Languages :	English (eng)
Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations
Curricular :	BSMT/MSMT/PhDT
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs [printed text] / Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name  . -  2nd ed. . - Sydney, New York : McGraw-Hill, 2002 . - viii, 288 p. : ill., pbk. ; 21 cm.
ISBN : 0074709305 : 524 Baht
Previous ed. : published as The enemy within. 1996.
Languages : English (eng)

Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations
Curricular :	BSMT/MSMT/PhDT
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=2244