When customers think we don't care : ending actions that self-destruct companies, customer service and jobs [printed text] / Buchanan, Richard W., Author ; Buchanan, Richard W., Associated Name . - 2nd ed. . - Sydney, New York : McGraw-Hill, 2002 . - viii, 288 p. : ill., pbk. ; 21 cm. ISBN : 0074709305 : 524 Baht Previous ed. : published as The enemy within. 1996. Languages : English ( eng) |  |
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