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The customer delight principle / Keiningham, Timothy L. / Chicago : McGraw Hill - 2001

Public ISBD No review available on this record. Title : The customer delight principle : exceeding customers' expectations for bottom-line success Material Type: printed text Authors: Keiningham, Timothy L., Author ; Vavra, Terry G., Associated Name Publisher: Chicago : McGraw Hill Publication Date: 2001 Pagination: xiv, 192 p. Layout: ill., hbk. Size: 24 cm. ISBN (or other code): 0658010042 Price: 555 Baht General note: "American Marketing Association" With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction [LCSH]Success in business Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16830 The customer delight principle : exceeding customers' expectations for bottom-line success [printed text] / Keiningham, Timothy L., Author ; Vavra, Terry G., Associated Name . - Chicago : McGraw Hill, 2001 . - xiv, 192 p. : ill., hbk. ; 24 cm. ISBN : 0658010042 : 555 Baht "American Marketing Association" With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej Languages : English (eng) Descriptors: [LCSH]Consumer satisfaction [LCSH]Success in business Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=16830

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Barcode	Call number	Media type	Location	Section	Status
32002000270668	HF5415.335 K276 2001	Book	Graduate Library	General Shelf	Available