Title :	Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes
Material Type:	printed text
Authors:	Allen, D. R. (1959-), Author ; Wilburn, Morris (1953-), Associated Name
Publisher:	ASQ Quality Press
Publication Date:	2002
Pagination:	xvii, 238 p.
Layout:	ill., hbk.
Size:	24 cm.
ISBN (or other code):	0873895010
Price:	500 Baht
General note:	With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej
Languages :	English (eng)
Descriptors:	[LCSH]Consumer satisfaction [LCSH]Industrial management [LCSH]Job satisfaction [LCSH]Success in business
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17215

Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes [printed text] / Allen, D. R. (1959-), Author ; Wilburn, Morris (1953-), Associated Name . - Milwaukee, Wis. : ASQ Quality Press, 2002 . - xvii, 238 p. : ill., hbk. ; 24 cm.
ISBN : 0873895010 : 500 Baht
With compliments of Assoc.Prof.Dr.Chuvej Chansa-ngavej
Languages : English (eng)

Descriptors:	[LCSH]Consumer satisfaction [LCSH]Industrial management [LCSH]Job satisfaction [LCSH]Success in business
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=17215