Managing services / Davis, Mark M. / Boston : McGraw-Hill/Irwin - 2003

Public ISBD No review available on this record. Title : Managing services : using technology to create value Material Type: printed text Authors: Davis, Mark M., Author ; Heineke, Janelle N., Associated Name Edition statement: Intn. ed. Publisher: Boston : McGraw-Hill/Irwin Publication Date: 2003 Pagination: xvii, 443 p. Layout: ill., pbk. Size: 26 cm. ISBN (or other code): 9780071194778 Price: 1035 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management [LCSH]Service industries -- Technological innovations -- Management [LCSH]Value analysis (Cost control) Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570 Managing services : using technology to create value [printed text] / Davis, Mark M., Author ; Heineke, Janelle N., Associated Name  . -  Intn. ed. . - Boston : McGraw-Hill/Irwin, 2003 . - xvii, 443 p. : ill., pbk. ; 26 cm. ISBN : 9780071194778 : 1035 Baht Languages : English (eng) Descriptors: [LCSH]Customer relations -- Management [LCSH]Service industries -- Technological innovations -- Management [LCSH]Value analysis (Cost control) Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570

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Barcode	Call number	Media type	Location	Section	Status
32002000218626	HD9980.5 D263 2003	Book	Main Library	Library Counter	Available