From this page you can:
| Home |
Author details
Author A. Parasuraman,
Available item(s) by this author
Add the result to your basket Make a suggestion Refine your search Apply to external sourcesDelivering quality service / Zeithaml Valarie A. / Free Press - 1990
Title : Delivering quality service : balancing customer perceptions and expectations Material Type: printed text Authors: Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name Publisher: Free Press Publication Date: 1990 Pagination: xii, 226 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9780029357019 Price: 1122 Baht Languages : English (eng) Descriptors: [LCSH]Customer services
[LCSH]Service industries -- Quality control -- Mathematical modelsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898 Delivering quality service : balancing customer perceptions and expectations [printed text] / Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name . - London, New York : Free Press, 1990 . - xii, 226 p. : ill., cloth ; 25 cm.
ISBN : 9780029357019 : 1122 Baht
Languages : English (eng)
Descriptors: [LCSH]Customer services
[LCSH]Service industries -- Quality control -- Mathematical modelsCurricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000210300 HF5415.5 Z48 1990 Book Graduate Library General Shelf Available
Title : Marketing research Material Type: printed text Authors: Parasuraman, A., Author ; Grewal, Dhruv, Associated Name ; Krishnan, R. (Ramu), Associated Name Publisher: Houghton Mifflin Publication Date: 2004 Pagination: xxi, 643 p. Layout: ill. (some col.), hbk. Size: 27 cm. ISBN (or other code): 0618000623 Price: 872 Baht Languages : English (eng) Descriptors: [LCSH]Marketing research Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=10802 Marketing research [printed text] / Parasuraman, A., Author ; Grewal, Dhruv, Associated Name ; Krishnan, R. (Ramu), Associated Name . - Boston, Mass. : Houghton Mifflin, 2004 . - xxi, 643 p. : ill. (some col.), hbk. ; 27 cm.
ISBN : 0618000623 : 872 Baht
Languages : English (eng)
Descriptors: [LCSH]Marketing research Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=10802 Hold
Place a hold on this item
Copies
Barcode Call number Media type Location Section Status 32002000177681 HF5415.2 P374 2004 c.1 Book Graduate Library General Shelf Available 32002000178184 HF5415.2 P374 2004 c.2 Book Main Library General Shelf Available
