Title :	Services management : an integrated approach
Material Type:	printed text
Authors:	Gemmel, Palu, Author ; Looy, Bart Van, Associated Name ; Van Dierdonck, Roland, Associated Name
Edition statement:	2nd ed.
Publisher:	London : Financial Times ; Prentice Hall
Publication Date:	2003
Pagination:	xxvi, 529 p.
Layout:	ill., pbk.
Size:	25 cm.
ISBN (or other code):	9780273673538
Price:	850 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Customer services -- Management [LCSH]Sevice industries -- Management
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12606

Services management : an integrated approach [printed text] / Gemmel, Palu, Author ; Looy, Bart Van, Associated Name ; Van Dierdonck, Roland, Associated Name  . -  2nd ed. . - London : Financial Times ; Prentice Hall, 2003 . - xxvi, 529 p. : ill., pbk. ; 25 cm.
ISBN : 9780273673538 : 850 Baht
Languages : English (eng)

Descriptors:	[LCSH]Customer services -- Management [LCSH]Sevice industries -- Management
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12606