| Title : | Service management : operations, strategy, and information technology | | Material Type: | printed text | | Authors: | Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name | | Edition statement: | 5th ed., Intn. ed. | | Publisher: | New York : McGraw-Hill | | Publication Date: | 2006 | | Pagination: | xiv, 605 p. | | Layout: | ill., map, pbk. | | Size: | 27 cm. | | Accompanying material: | 1 CD-ROM (4 3/4 in.). | | ISBN (or other code): | 9780071244404 | | Price: | 756 Baht | | Languages : | English (eng) | | Descriptors: | [LCSH]Service industries -- Management
| | Curricular : | BBA/MBA/MSM/PhDM | | Record link: | http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12571 |
Service management : operations, strategy, and information technology [printed text] / Fitzsimmons, James A., Author ; Fitzsimmons, Mona J., Associated Name . - 5th ed., Intn. ed. . - New York : McGraw-Hill, 2006 . - xiv, 605 p. : ill., map, pbk. ; 27 cm. + 1 CD-ROM (4 3/4 in.). ISBN : 9780071244404 : 756 Baht Languages : English ( eng) |  |
Service management / Fitzsimmons, James A. / New York : McGraw-Hill - 2006 
