Title :	Managing services : using technology to create value
Material Type:	printed text
Authors:	Davis, Mark M., Author ; Heineke, Janelle N., Associated Name
Edition statement:	Intn. ed.
Publisher:	Boston : McGraw-Hill/Irwin
Publication Date:	2003
Pagination:	xvii, 443 p.
Layout:	ill., pbk.
Size:	26 cm.
ISBN (or other code):	9780071194778
Price:	1035 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Customer relations -- Management [LCSH]Service industries -- Technological innovations -- Management [LCSH]Value analysis (Cost control)
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570

Managing services : using technology to create value [printed text] / Davis, Mark M., Author ; Heineke, Janelle N., Associated Name  . -  Intn. ed. . - Boston : McGraw-Hill/Irwin, 2003 . - xvii, 443 p. : ill., pbk. ; 26 cm.
ISBN : 9780071194778 : 1035 Baht
Languages : English (eng)

Descriptors:	[LCSH]Customer relations -- Management [LCSH]Service industries -- Technological innovations -- Management [LCSH]Value analysis (Cost control)
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=12570