Title :	Delivering quality service : balancing customer perceptions and expectations
Material Type:	printed text
Authors:	Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name
Publisher:	Free Press
Publication Date:	1990
Pagination:	xii, 226 p.
Layout:	ill., cloth
Size:	25 cm.
ISBN (or other code):	9780029357019
Price:	1122 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Customer services [LCSH]Service industries -- Quality control -- Mathematical models
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898

Delivering quality service : balancing customer perceptions and expectations [printed text] / Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name . - London, New York : Free Press, 1990 . - xii, 226 p. : ill., cloth ; 25 cm.
ISBN : 9780029357019 : 1122 Baht
Languages : English (eng)

Descriptors:	[LCSH]Customer services [LCSH]Service industries -- Quality control -- Mathematical models
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898