Title :	Business process mapping : improving customer satisfaction
Material Type:	printed text
Authors:	Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name
Publisher:	New York : Wiley
Publication Date:	2002
Pagination:	xv, 300 p.
Layout:	ill., cloth
Size:	24 cm.
ISBN (or other code):	0471079774
Price:	2750 Baht
Languages :	English (eng)
Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Reengineering (Management)
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071

Business process mapping : improving customer satisfaction [printed text] / Jacka, J. Mike, Author ; Keller, Paulette J., Associated Name . - New York : Wiley, 2002 . - xv, 300 p. : ill., cloth ; 24 cm.
ISBN : 0471079774 : 2750 Baht
Languages : English (eng)

Descriptors:	[LCSH]Consumer satisfaction [LCSH]Customer relations [LCSH]Reengineering (Management)
Curricular :	BBA/MBA/MSM/PhDM
Record link:	http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=1071