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Delivering quality service / Zeithaml Valarie A. / Free Press - 1990

Public ISBD No review available on this record. Title : Delivering quality service : balancing customer perceptions and expectations Material Type: printed text Authors: Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name Publisher: Free Press Publication Date: 1990 Pagination: xii, 226 p. Layout: ill., cloth Size: 25 cm. ISBN (or other code): 9780029357019 Price: 1122 Baht Languages : English (eng) Descriptors: [LCSH]Customer services [LCSH]Service industries -- Quality control -- Mathematical models Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898 Delivering quality service : balancing customer perceptions and expectations [printed text] / Zeithaml Valarie A., Author ; Berry, Leonard L. (1942-), Associated Name ; Parasuraman, A., Associated Name . - London, New York : Free Press, 1990 . - xii, 226 p. : ill., cloth ; 25 cm. ISBN : 9780029357019 : 1122 Baht Languages : English (eng) Descriptors: [LCSH]Customer services [LCSH]Service industries -- Quality control -- Mathematical models Curricular : BBA/MBA/MSM/PhDM Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=11898

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Barcode	Call number	Media type	Location	Section	Status
32002000210300	HF5415.5 Z48 1990	Book	Graduate Library	General Shelf	Available