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SIU IS. Customer Satisfaction Towards the Three Private Hospitals in Mandalay / Toe Toe San / Bangkok: Shinawatra University - 2019
Collection Title: SIU IS Title : Customer Satisfaction Towards the Three Private Hospitals in Mandalay Material Type: printed text Authors: Toe Toe San, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2019 Pagination: vi, 51 p. Layout: Tables, ill Size: 30 cm. Price: 500.00 Baht General note: SIU IS: SOM-MBA-2019-08
IS [MS.[MBA]] -- Shinawatra University, 2019Languages : English (eng) Descriptors: [LCSH]Customer satisfaction
[LCSH]Private hospitals -- MandalayKeywords: Service Quality,
Tangible,
Reliability,
Responsiveness,
Assurance,
EmpathyAbstract: This paper analyses on the level of customer satisfaction between three private hospitals in Mandalay along with the consideration of gender, age and experience differences. Customers were selected using purposive sampling method for the study. Further, a total of 150 respondents were selected from these three private Hospitals.
The survey was conducted to know the most important factor that impact on the service quality is tangible, reliability and responsiveness.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=28119 SIU IS. Customer Satisfaction Towards the Three Private Hospitals in Mandalay [printed text] / Toe Toe San, Author ; Ousanee Sawagvudcharee, Associated Name ; Chanchai Bunchapattanasakda, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2019 . - vi, 51 p. : Tables, ill ; 30 cm.
500.00 Baht
SIU IS: SOM-MBA-2019-08
IS [MS.[MBA]] -- Shinawatra University, 2019
Languages : English (eng)
Descriptors: [LCSH]Customer satisfaction
[LCSH]Private hospitals -- MandalayKeywords: Service Quality,
Tangible,
Reliability,
Responsiveness,
Assurance,
EmpathyAbstract: This paper analyses on the level of customer satisfaction between three private hospitals in Mandalay along with the consideration of gender, age and experience differences. Customers were selected using purposive sampling method for the study. Further, a total of 150 respondents were selected from these three private Hospitals.
The survey was conducted to know the most important factor that impact on the service quality is tangible, reliability and responsiveness.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=28119 Hold
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Barcode Call number Media type Location Section Status 32002000607309 SIU IS: SOM-MBA-2019-08 c.2 SIU Independent Study Graduate Library Thesis Corner Available 32002000607311 SIU IS: SOM-MBA-2019-08 c.1 SIU Independent Study Main Library Thesis Corner Available SIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry / Ravi Rayamajhi / Bangkok: Shinawatra University - 2017
Collection Title: SIU IS Title : Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry Material Type: printed text Authors: Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name Publisher: Bangkok: Shinawatra University Publication Date: 2017 Pagination: vii, 53 p. Layout: ill, Tables Size: 30 cm. Price: 500.00 General note: SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017Languages : English (eng) Descriptors: [LCSH]Hotels -- Nepal
[LCSH]ReliabilityKeywords: Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality Abstract: This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 SIU IS. Customer Perception and Expectation towards the Four star Hotels: A Case of Nepalese Hotel Industry [printed text] / Ravi Rayamajhi, Author ; Ousanee Sawagvudcharee, Associated Name ; Pushkar Sharma, M. Phil, Associated Name . - [S.l.] : Bangkok: Shinawatra University, 2017 . - vii, 53 p. : ill, Tables ; 30 cm.
500.00
SIU IS: SOM-MBA-2017-N25
IS [MS. [MBA]] -- Shinawatra University, 2017
Languages : English (eng)
Descriptors: [LCSH]Hotels -- Nepal
[LCSH]ReliabilityKeywords: Tangibility, responsiveness, reliability, empathy, assurance, expected service quality and perceived service quality Abstract: This study examines the customer’s perceptions & expectation of service quality of four star hotels in Nepal. Expected service quality and perceived service quality is dependent variables whereas tangibility, reliability, responsiveness, assurance and empathy are independent variables. The survey is based on 106 respondents from two hotels from Kathmandu. To achieve the purpose of the study, structured questionnaire is prepared. The mean and standard deviation are estimated to test the significance and importance of customer’s perceptions & expectation of service quality in Nepalese Hotel Industry.
The results show that tangibility, responsiveness, reliability, empathy and assurance is positively related with perceived service quality. It indicates that higher these service quality dimensions best would be service perceived by the hotels customer’s. The results also show that tangibility, responsiveness, reliability, empathy and assurance is positively related with expected service quality. It indicates that higher the service quality dimensions, customer’s expectation can be fulfilled. The mean & standard deviation is positive for tangibility, responsiveness, reliability, empathy, assurance with perceived service quality and expected quality service.Curricular : BBA/MBA Record link: http://libsearch.siu.ac.th/siu/opac_css/index.php?lvl=notice_display&id=27415 Hold
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Barcode Call number Media type Location Section Status 32002000595700 SIU IS: SOM-MBA-2017-N25 SIU Independent Study Graduate Library Thesis Corner Available